ServiceNow CMDB Senior Administrator

Job Title & Specialty Area: ServiceNow CMDB Senior Administrator

Department: IT Business Operations

Location: Dallas, TX

Shift: 8:00 AM to 5:30 PM

Job Type: Remote (Texas)

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
The ServiceNow CMDB Sr Administrator is responsible for the governance, configuration, accuracy, and operational integrity of the Configuration Management Database (CMDB) within the ServiceNow platform. This role ensures configuration data is reliable, auditable, and aligned to business, IT, and compliance needs. The CMDB Sr Administrator partners closely with IT Operations, Security, Asset Management, and Service Owners to support service visibility, impact analysis, change management, and operational resilience.

Responsibilities:

- Administer, configure, and maintain the ServiceNow CMDB and related modules. Ensure data accuracy, completeness, and integrity of Configuration Items (CIs)
- Design and maintain CI classes, attributes, and relationship models. Implement and manage CMDB health dashboards (completeness, correctness, compliance)
- Oversee Discovery, Service Mapping, and integration data sources. Define and enforce CMDB governance, policies, and standards. Perform CMDB audits and remediation activities
- Collaborate with ITSM, ITOM, SecOps, and application teams to align CMDB data with services. Manage CI lifecycle processes (create, update, retire)
- Support impact analysis, change management, and incident/problem resolution. Troubleshoot CMDB-related issues and performance concerns

How You’ll Be Successful:

WORK EXPERIENCE
At least 7 years experience with ServiceNow Administration Required
At least 5 years hands-on CMDB administration and governance Required
At least 1 year Experience maintaining CMDB for a healthcare organization Preferred

EDUCATION

- Bachelors Degree Essential
- Masters Degree Preferred

LICENSES AND CERTIFICATIONS

- Essential ServiceNow Certified System Administrator (CSA); Certified Implementation specialist - Data Foundations (CMDB and CSDM) (CIS-DF)

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.