Medical Office Associate I

The Medical Office Associate I is responsible for performing a wide range of administrative and front-office functions to support efficient operations in a hospital or outpatient setting. This role serves as the first point of contact for patients, ensuring a positive experience through courteous communication, accurate registration, and effective coordination of scheduling, billing, and insurance processes.

The Medical Office Associate I is responsible for performing a wide range of administrative and front-office functions to support efficient operations in a hospital or outpatient setting. This role serves as the first point of contact for patients, ensuring a positive experience through courteous communication, accurate registration, and effective coordination of scheduling, billing, and insurance processes.

Primary Responsibilities

- Provide courteous and compassionate service to patients, families, and colleagues, always respecting confidentiality and patient rights at all times.
- Manage incoming calls, schedule and confirm appointments, and maintain accurate schedules in the EMR system.
- Maintain data integrity and actively participate in cost containment through efficient resource use.
- Crosstrain in other office or departmental functions to support staffing needs and ensure consistent coverage.
- Demonstrate flexibility, adaptability, and professionalism in handling workflow changes and new procedures.
- Uphold dress code and policy standards and demonstrate consistent adherence to hospital and departmental procedures.
- Obtain and confirm demographic and insurance information; collect co-payments and other financial responsibilities. Complete all required forms and consent documentation in accordance with hospital and regulatory standards. Process pre-certifications, authorizations, referrals, and medical record requests. Enter and validate accurate order information, including ICD-10 coding, and communicate with technologists or clinical staff regarding patient preparation and order entry details.
- Communicate effectively with departments, nursing units, and physician offices to support patient flow, including direct or emergency admission requests.
- Adheres to all hospital policies, PRIDE values, HIPAA regulations and infection prevention standards.
- Perform other duties as assigned.

Education

1. High School Diploma or equivalent required.

2. College or technical coursework in medical office administration preferred.

Experience

- 2–4 years of experience in clerical, healthcare registration, billing, or physician practice administration preferred.
- Prior administrative experience in healthcare strongly preferred.
- Customer service experience preferred. Proficiency with Microsoft.