Assistant Guest Services Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

Our Brand Promise:    
At Four Seasons, Life is richer when we truly connect to the people and world around us .    Whether you work, stay,   live   or discover with us, our purpose is to create impressions that will last a lifetime .

Our Promise to you:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture .

What makes us unique:

For guests seeking a Los Angeles experience that feels polished and personal, Four Seasons Hotel Los Angeles at Beverly Hills reveals the city’s refined, effortless side— a place where the city unfolds beautifully, not loudly .    Set within a residential enclave, it blends sophistication with vitality—balconied guestrooms, a rooftop pool framed by greenery, integrated wellbeing, and culinary experiences that draw locals and guests together. Known for turning ambitious ideas into defining moments, its long-standing team delivers creativity and warmth with quiet confidence. With a heartbeat all its own,   it’s   where effortless glamour meets genuine connection— the city’s original address for feeling at home in your own LA.

What we expect:

Job duties include but are not limited to

Leadership & Staff Management

- Demonstrates strong foundational knowledge of team building, fostering an environment of trust, collaboration, and open communication. Builds meaningful personal connections with team members to enhance engagement, motivation, and overall departmental performance .
- Assist   maintaining   consistency across Guest Services and Concierge by   driving   develop ment , implement ation , and   maintaining   clear policies, procedures, and standard practices that support operational excellence and brand alignment
- E nsures all Guest Services, Valet, Bell, and Concierge colleagues consistently   c ​o mply with   core and   culture   service standards.
- Serves as a highly visible leader in   public   areas .
- Assist   in i nterviews, train ing , coach ing , and supervi sion of   staff;   conducts   performance appraisals and, when necessary, administers disciplinary action
- Conducts required departmental commitments including standards testing, monthly meetings, and performance reviews
- Build   schedule coverage for Guest Services and Concierge to   optimize   service and meet budgetary guidelines
- E nsures   accurate   completion of payroll, labor forecasting, and other administrative duties.

Guest Experience & Service Recovery

- Assists with the Front Desk and Manager on Duty shifts when needed .
- Works with the Front Office to support group arrivals, VIPs, special guests, and guest preferences.
- Assists   with   logistics   on our Curbside program while ensuring   synergy   between Valet, Door, and Bell operations.
- Personally   engages in guest complaint resolution in collaboration with Assistant Managers, keeping senior leadership informed.
- Ensures glitches and service recovery follow‑ups are completed accurately and   in a timely manner .
- Greets   and   connects   with current glitch guests   upon   during   their stay and   departure.
- Escorts VIP guests whenever possible and   ensures   seamless handling of repeat and return guests.
- Be assigned as a point of contact for our guests to ensure personal recognition is met.
- Anticipates guest needs and ensures all reasonable requests are fulfilled promptly and efficiently.
- Oversees proper handling of guest messages, packages, parcels, flowers, and special items.

Concierge Expertise

- Maintains extensive knowledge of local attractions, cultural institutions, restaurants, theaters, sports, leisure activities, exhibits, and events.
- Cultivates strong community relationships to   facilitate   reservations, ticketing, transportation, and guest recommendations.
- Demonstrates full understanding of all Concierge systems, procedures, and brand standard processes, ensuring consistency and accuracy in service delivery.

Other   Responsibilities

- Maintains an active presence during peak operations by adjusting personal   schedule   as needed.
- Ensure   smooth handling of guest and patron vehicles   by the valet team.
- Works with   the   Bell   team members to ensure efficient luggage handling.
- Coordinates group‑related   logistics   with Conference Services Managers.
- Coordinates event‑related   logistics   with the Banqueting Manager.
- Attends daily and weekly operations meetings.
- Assist   in   maintaining   Concierge desk and storage areas in an organized, efficient state.

Systems &   Administrative

- Proficiently uses hotel computer systems, phone systems, and department‑specific technology platforms.
- Completes   additional   tasks, projects, or assignments as requested by hotel management .

The duties and responsibilities listed above are intended to describe the general nature and level of work performed.   Additional   responsibilities may be assigned as needed, and th e Assistant   Guest Service   manager   is expected to perform any tasks necessary to support   the   hotel   operations.

Skills/Qualifications:

Ideal candidate will have

- Schedules all Guest Services and Concierge team members, including Bell, Valet Parking, and Door   staff, to   ensure   optimal   coverage and   maximum   guest satisfaction while   operating   within budgeted labor guidelines.
- Completes all required payroll documentation and prepares   accurate   labor forecasts to support operational planning.
- Willing and flexible to   assist   with the Front Desk and Manager on Duty shifts when needed.
- Performs all reasonable services requested by guests,   anticipates   their needs, and ensures   timely , efficient, and thoughtful service delivery.
- Responds appropriately and efficiently to all hotel emergencies or safety situations   in accordance with   established procedures.
- Ensures all guest vehicles and keys are handled with utmost caution, professionalism, and security   in accordance with   hotel protocols.
- Coordinates seamless cooperation among Guest Service and Concierge .
- Handles guest complaints related to Guest Services   and Concierge   with professionalism, maturity, and discretion . K eeps the Director of Rooms fully informed of issues and the actions taken to resolve them.
- Develops action plans to address recurring service glitches within Guest Services and Concierge .
- Help   design   and implement training or retraining programs to ensure continuous improvement and alignment with service standards.
- Oversees the welcoming of all curbside guests and VIP arrivals, ensuring a seamless and distinguished arrival experience.
- Coordinates management lobby presence during peak arrival and departure periods, including group movements and event   related traffic.
- Maintains the   front drive,   garage   and main   l obby areas in a clean, organized, and presentable condition through close coordination with Engineering and Housekeeping.
- Performs   additional   tasks or   projects   assigned by hotel management to support overall operational success.

We offer:

- Salary Range Rate:    $70,000-$75,000
- Comprehensive benefits package: Medical/Dental/Vision
- 401K Retirement Savings Plan
- Employee Assistance Program
- Investment in your Wellbeing
- Life Insurance
- Free On-Site Parking
- Training Program, Tuition Reimbursement
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Annual incentive bonus

Schedule:

- 40 hours   a week
- Full-Time: AM/PM /Overnight   Shifts
- Holidays and Weekends

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal