Nordic Staff/Instructor Level I

Job Title: NORDIC CENTER STAFF/INSTRUCTOR Level I

Department: Nordic Center

Reports To: Nordic Center Director

Rate of Pay: $17.00/Hour

Shift: Variable Shifts 8:30am-5:30pm, till 10pm on Night Skiing events

WEEKENDS & HOLIDAYS REQUIRED

Part-Time, Full-Time Seasonal Position

SUMMARY

Assists in all aspects of the Nordic Center operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greet guests upon arrival at the Nordic Center.

Assists guests with information on the Nordic Program.

Assist guests with purchasing trail tickets and provide area maps.

Share the Sundance story of land preservation and environmental commitment as the opportunity arises.

Assist guests with purchasing merchandise.

Retail sales-hard and soft goods. Rental and demo equipment disbursement.

Handle cash/credit card transactions with the register.

Maintenance of all rental equipment, specifically, waxing using the belt waxer.

Ski instructor and tour guide.

Schedule and teach Nordic lessons. A level I will be able to teach beginning Classic through intermediate Classic.

Uphold Sundance's zero tolerance standard for sexual abuse and molestation by following protocols to protect students from inappropriate behavior by staff members, guests, and other students.

Snow removal off facility and roofs.

Night skiing- Be available during Full Moon or Custom program operations to facilitate in equipment rentals, trail pass sales and closing operations. Availability until 10 pm. Most operational evenings.

Snowmobile operation- Basic knowledge of how to operate snowmobile in the event staff must act as a Medical First Responder or participating in Lost Skier Protocol.

Ski Trail Maintenance/Shoveling and or pruning.

Support on-mountain recycling program.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be a positive ambassador of Sundance inside and outside of work

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

DRESS CODE

Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.

In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

Employees are required to wear nametags at all times while on duty.

Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).

Blue jeans are permitted.

Men's shirts must be tucked in.

Appropriate skirt length is from the knee to the ankle.

A tailored fit is required of all clothing.

Tank tops, halter tops, tube tops, and spaghetti straps are prohibited.

Sleeveless shirts are permitted for females.

Bare midriffs are prohibited.

Proper footwear for your department is required.

Dress sandals are permitted for females.

Flip flops are prohibited in all areas.

Tennis shoes are prohibited unless there is a business need (ie: Canyon Clean Up, Guided Hike).

Fashion sneakers are allowed within department approved parameters.

T-shirts must be in good condition and possess appropriate Sundance logos.

If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.

If your department allows beanies, they must be in good condition and Sundance branded.

Employees working in retail outlets may wear t-shirts and caps that are sold in their area if no uniform is provided.

Accommodations

Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Previous instruction and customer service experience required, preferably in the ski industry. Preferred areas of education; Recreation and Sales. Preferred area of experience; Coaching.

Employees are required to have the ability to Nordic ski.

Track experience and knowledge of Nordic equipment preferred.

TECHNICAL/COMPUTER SKILLS

Operate 2-way radios for communication to other staff.

CERTIFICATIONS, LICENSES, REGISTRATIONS

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, snowshoe, cross-country ski, and reach with hands and arms, use hands to finger, handle, or feel. The employee is frequently required to stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move more than 100 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Employee will occasionally pick up fallen students.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The noise level in the work environment is usually moderate. Employee will be outside in winter weather conditions for maintenance and ski instruction.

OTHER QUALIFICATIONS

Must be at least 16 years of age or older.