Rooms Coordinator

Company Description

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Assist housekeeping management staff in assigning daily operational duties and communications for the housekeeping department by performing the following duties.

What you'll do

- Answer phones while following proper professional etiquette.
- Provide the Front Desk with a daily inventory of units available and needed for check-in.
- Process the All Rooms, Housekeeping Service, and Clean Rooms reports and maintain required daily paperwork, filing, and documentation.
- Maintain regular communication with the Front Desk regarding unit inventory, VIP room assignments, and scheduled cleaning services.
- Communicate with Housekeeping Managers and Supervisors regarding unexpected checkouts, VIP arrivals and cleaning services, pre-registered rooms, and other room priorities.
- Provide hourly updates on clean rooms and maintain an adequate inventory of clean units for the Front Desk.
- Monitor owner units to ensure they are ready no later than 2:00 PM on Friday, Saturday, and Sunday, and ensure designated units are ready for the Welcome Center (Status 9).
- Schedule paid cleaning services for upcoming business days.
- Assign and coordinate midweek services, piece-rate assignments for property cleaning teams, pet-related cleans, and RPM deep-cleaning projects.
- Maintain daily totals of units cleaned or serviced by the Housekeeping Department and outside contractors.
- Receive final inspection updates from Inspectors and determine when inspected units are eligible to return to Front Desk inventory.
- Document unit issues and promptly communicate concerns to Housekeeping management.
- Perform other duties as assigned.

Qualifications

What You’ll Bring

- 1–2 years of housekeeping experience.
- High school diploma or GED, or 3–6 months of related experience and/or training, or an equivalent combination of education and experience.
- Typing speed of at least 25 WPM.
- Excellent verbal and written communication skills.
- Strong organizational skills.
- Ability to quickly learn property management and inventory management systems.
- Strong clerical accuracy, professional etiquette, and attention to detail.
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask, manage time effectively, and prioritize responsibilities.
- Ability to read and understand instructions, correspondence, and memos.
- Basic math skills, including addition, subtraction, multiplication, and division.
- Ability to use good judgment, follow written and verbal instructions, identify problems, and determine appropriate solutions.

Additional Information

Why Westgate?

- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.