Customer Service Specialist

Customer Service Representative

Position Summary

We are seeking a detail-oriented and customer-focused Claims Customer Service Representative to support daily claims operations. This is a great opportunity for someone with customer service, data entry, administrative, retail, or food service experience who is looking to start a career in the insurance industry. Previous claims or insurance experience is not required. The ideal candidate is a strong communicator who is self-motivated, comfortable working with multiple computer systems, and able to accurately process detailed information. This position is 100% onsite during training , with the potential to transition to a hybrid schedule once training is completed and performance expectations are met.

Key Responsibilities

- Provide administrative and customer service support for the Claims Department.
- Respond to approximately 20 phone inquiries per day from agents, claimants, insureds, and other parties, with call volume potentially increasing during storm seasons.
- Review and validate electronic files and documentation related to commercial auto and commercial property claims.
- Navigate multiple systems and screens to accurately review and process claim information.
- Identify and process incoming mail and documents, including newly reported losses, legal documents, and other items requiring special attention.
- Create records for newly reported losses and maintain accurate claim information.
- Prepare standard correspondence and documentation for insureds, claimants, and other parties.
- Process approved payments and assist with check and draft requests.
- Assist with daily cash reconciliation and stop-payment requests.
- Manage outbound mail by verifying contact information, documentation, and mailing destinations.
- Follow established claims procedures, workflows, and company standards.
- Maintain accuracy and confidentiality when handling sensitive information.

Qualifications

- High school diploma, GED, or equivalent work experience required.
- 1+ year of customer service or data entry experience preferred. Experience can come from retail, food service, office, administrative, call center, or similar environments.

- Ability to type at least 35 WPM accurately .
- Basic math skills.
- Strong attention to detail and proofreading skills.
- Comfortable working with multiple computer programs and screens simultaneously.
- Strong verbal and written communication skills.
- Self-motivated with a positive, can-do attitude.
- Ability to perform routine and repetitive work while maintaining a high level of accuracy.
- Dependable attendance and reliability.

Preferred Qualifications

- Previous insurance, claims, data entry, processing, or administrative experience is helpful but not required .
- Experience with Microsoft Office applications.
- Familiarity with insurance terminology or claims processes is a plus.
- Experience with ClaimCenter, ImageRight, or similar claims/document-management systems is a plus.

Job Type & Location This is a Contract to Hire position based out of Omaha, NE.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Omaha, NE.
Application Deadline
This position is anticipated to close on Nov 17, 2026.
Workplace Type
This is a fully onsite position in Omaha,NE.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.