About this role
Priority 1: IT Operations & Systems Reliability (60%)
Ensure reliable, secure, and effective technology systems across all facilities.
● Oversee daily IT operations across ERP (Syteline/CSI), EDI, the customer portal, infrastructure, networks, and end-user systems
● Serve as the escalation point for complex Application Services and Infrastructure issues
● Maintain disaster recovery, business continuity, and backup procedures using Rubrik, and VMware
● Administer core infrastructure, including Microsoft Active Directory, Exchange, Office 365, WAN, SQL Server, and VMware
● Manage licenses, renewals, and vendor relationships for Syteline, Radley, DOMO, Precoro, IQMS, iREDi, and iCARas
● Coordinate integrations across ERP, EDI, MES, APS, BI, and related manufacturing systems
● Maintain cybersecurity aligned with NIST standards and coordinate governance and reporting with the CFO
● Maintain inventory and provisioning standards for approximately 500 endpoint devices
● Execute the IT budget by tracking spending, coordinating purchase approvals, and reporting costs to the CFO
● Support multi-site, multi-shift operations
Priority 2: Team Coaching & Capability Development (30%)
Build a strong IT team by developing each team members skills, and expertise.
● Lead annual goal-setting and performance reviews aligned with zone management standards, providing candid feedback in regular one-on-one meetings
● Identify skill gaps and coordinate training, certification, and cross-training
● Develop Syteline and related-system module owners and experts to increase adoption and reduce waste
● Foster continuous improvement, customer responsiveness, and accountability
● Plan team capacity, partner with HR on hiring, onboarding, and succession planning, and proactively address risks with the CFO.
Priority 3: Strategic Coordination & IT Roadmap (10%)
Translate IT operational needs into clear, business-focused recommendations.
● Maintain and communicate a rolling IT roadmap for upgrades, integrations, investments, and retirements
● Lead quarterly IT business review with the CFO, COO, and Co-President, presenting metrics, risks, and roadmap progress
● Evaluate AI, automation, BI, and other emerging technologies and recommend business-focused applications
● Support the USA approach by simplifying processes before automation
● Participate in annual goal setting process and drive zone goal achievements.
Education
● Bachelors degree in computer science, information systems, or equivalent experience required
● Ongoing development through certifications, networking, and business publications encouraged
Experience
● 6–10 years of progressive IT experience in manufacturing or industry, including shop-floor systems, production workflows, and operational priorities
● 3+ years of IT leadership or management experience with direct reports
● Experience supporting ERP; Infor SyteLine/CSI preferred
● Hands-on Microsoft SQL Server experience in query writing, database administration, and troubleshooting
● Working knowledge of VMware, Active Directory, Exchange/Office 365, WAN, and backup and disaster recovery platforms
● Experience managing EDI and manufacturing integrations, such as MES or APS, preferred
● Knowledge of cybersecurity frameworks, preferably NIST, and experience managing multi-site security
Skills & Competencies
● People-first leadership: builds trust, develops talent, and delivers candid feedback
● Analytical problem-solving: simplifies processes before automation
● Clear communication: translates technical issues for business audiences
● Project management: balances priorities, timelines, and milestones
● Customer focus: supports users across sales, engineering, manufacturing, finance, and human resources