Customer Service Representative

Four Seasons Heating, Air Conditioning, Plumbing & Electric

Bedford Park, IL Full-Time 12:00 PM – 8:30 PM $19-$21/hr, based on experience

Chicagoland has trusted us to show up since 1971. Youre the person they talk to first.

Four Seasons Heating & Air Conditioning, the largest and fastest growing HVAC company in the market, has spent more than 50 years building a reputation on reliability, real expertise, and pricing people can actually understand. That reputation isnt built in the field alone — its built on the phone and in the inbox, one customer at a time.

Were hiring Customer Service Representatives who are genuinely good with people and relentless about follow-through. If youre a natural problem-solver who writes well, stays calm under pressure, and takes it personally when someone has a bad experience — keep reading.

What Youll Do

- Be the first voice customers hear. Field calls and messages about service, scheduling, billing, and everything in between — with warmth and zero runaround.

- Solve, dont deflect. Dig into what the customer actually needs, coordinate the right follow-up, and stay with it until its resolved.

- Hold the standard. Manage multiple priorities in a fast-moving day without letting the personal touch slip.

- Share in reputation management. Everyone on the team helps respond to customer reviews and social comments. It wont be your whole day, but when its your turn youll be representing Four Seasons publicly — and well train you to do it well.

What You Bring

- Customer service experience with a track record of showing up, following through, and staying professional when things get tense.

- Familiarity with review and social platforms (Google, Facebook, Yelp, Nextdoor) — or the willingness to learn. Reputation management experience is a plus, not a prerequisite.

- Sharp written and verbal communication — tone and clarity matter, since some of what you write is seen by customers directly.

- The ability to multitask, think critically, and adapt when the day changes on you.

- Typing proficiency of at least 30 WPM.

- A team-first mindset — we cover for each other here.

- Availability to work overtime, weekends, and holidays as business and customer needs require.

What We Offer

- Competitive hourly pay with genuine room to grow — we promote from within.

- Paid training — you wont be thrown to the phones on day one.

- Paid time off, because work-life balance shouldnt be a talking point.

- Hybrid or remote flexibility, available based on performance and adherence to company standards.

- A collaborative, inclusive team where the work you do is visible and valued.

Benefits

- Medical Insurance (employer subsidized)

- Accident Insurance

- Critical Illness Insurance

- Hospital Indemnity Insurance

- Dental Insurance (free to employees)

- Vision Insurance (free to employees)

- Short-Term Disability (free to employees)

- Long-Term Disability

- Basic Life Insurance (free to employees)

- Holiday Pay

- Paid Time Off

- 401(k) with matching

- Credit Union

- Cellular Discounts

Ready to Join Us?

If youre dependable, professional, and ready to represent a Chicagoland institution with confidence and care, wed like to meet you. Apply today — we review every application and move quickly.

Equal Opportunity & Reasonable Accommodation

Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010.

#LI-MW1