Assistant Store Manager

About the Role: The Assistant Store Manager is a key leader responsible for supporting the Store Manager in running all aspects of a Grocery Outlet location. This role drives daily operations, leads teams, ensures strong customer experiences, and maintains high standards across store routines. The ASM acts as a hands-on operator and shift leader, developing people, solving problems, and protecting the business. This role reports to the Store Manager.

Responsibilities Include:

Operational Leadership

- Oversee daily store execution across all departments.

- Maintain store conditions, cleanliness, and merchandising standards.

- Ensure accurate receiving, stock flow, inventory levels, and backroom organization.

- Support seasonal transitions, floor resets, and display execution.

- Uphold all company procedures and ensuring reliable coverage across shifts.

- Support store financial goals, sales, labor, shrink and margin targets.

- Address issues quickly to minimize customer or operational impact.

People Leadership and Team Development

- Coach associates and department leads through clear expectations and feedback.

- Responsible for recruiting, hiring, onboarding, training and performance management of talent.

- Address employee concerns promptly and appropriately.

- Maintain a respectful, accountable, high-energy work environment.

- Model leadership behaviors that reinforce store culture and service standards.

- Support performance reviews and contributing to development plans.

Customer Experience

- Provide active floor leadership during peak hours.

- Coach and reinforce service expectations.

- Resolve customer concerns with good judgment and urgency.

- Ensure front-end operations deliver speed, accuracy, and friendly service; oversee front end cash control processes.

- Support programs that strengthen customer trust and store reputation.

Merchandising and Inventory Execution

- Own execution in the grocery department and assigned departments.

- Monitor ordering, product flow, and rotation to protect freshness and reduce shrink.

- Ensure accurate inventory counts, stock levels, and storage practices.

- Support execution of planograms, displays, and promotional sets.

- Partner with department leads to maintain in-stock conditions and presentation standards.

- Manage back stock visibility so associates know what is available.

Safety, Compliance and Loss Prevention

- Lead safety routines, training, and execution of OSHA and company standards.

- Ensuring OSHA, safety, and food-handling standards are consistently followed.

- Ensure equipment is used safely and associates are properly trained.

- Support loss prevention programs and enforce store security procedures.

- Investigate incidents and document them accurately and promptly.

Ensure proper rotation, storage, and handling of product

Administrative Support

- Support P&L management, with specific focus on labor.

- Lead and execute weekly labor planning and daily staffing adjustments.

- Ensure accuracy of scheduling, timekeeping records, and payroll processes.

- Complete required reports and administrative tasks, including new hire paperwork and reporting, with timeliness and accuracy.

- Maintain confidentiality related to personnel and company information.

- Support communication flow between departments, the Store Manager, and corporate teams.

About The Pay:

- Base Pay: $55,000 - $65,000 Annually

- Annual Bonus Program

- 401(k)

- Medical, Dental, Vision & More!

- Final compensation will be determined based upon experience and skills

About You:

- 5-7 years of retail and grocery experience, with two years in a Manager or Assistant Manager position. Experience leading and managing a P&L required.

- Proven skills in recruiting, hiring, training, and coaching.

- Have a keen awareness of all current retail safety and OSHA guidelines.

- Knowledge and experience with the following equipment/procedures: hand jack, hand truck, trash compactor, bailer, forklift, cutter, proper lifting techniques, proper scanning techniques.

- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

- Thorough understanding of perishable department operations and merchandising.

- Able to respond to common inquiries or complaints from employees, managers, and any outside vendor.

- Good organizational skills, with a full understanding of operation systems and bookkeeping procedures.

- Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.

- Demonstrate a strong understanding of current retail safety standards and OSHA guidelines. Ability to apply on-the-job safety training, to recognize and react to possible safety hazards on store premises.

- Proficient in MS office properties (Word, Excel, PowerPoint, Outlook).

- Ability to work flexible hours, including evenings, weekends, and holidays.

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