SR LEASING SPECIALIST

As a Sr. Leasing Specialist , you will play a crucial role at GHP. You will serve as a seasoned sales professional with demonstrated success. You will provide leadership and mentoring to Leasing Specialist, promoting a positive work environment that encourages collaboration and teamwork. The ideal candidate will have an outgoing and driven personality, as well as an entrepreneurial mindset.

REPORTS TO : Leasing Manager

HOW YOU WILL CONTRIBUTE:

Customer Service:

- Provide a memorable leasing experience for prospective residents through completing creative and personalized tours.

- Travel from the Leasing Concierge Center to the clients preferred communities to showcase all GHP DTLA Luxury properties daily.

- Create a sense of community and an outstanding living experience for new residents.

- Assists with all prospect inquiries including application process, tour coordination, lease administration, and approval process to ensure the new resident has the best move-in experience attainable.

- Works closely with the Client Operations Manager to ensure the leasing team is providing a seamless tour and move-in experience at the companys highest standards.

- Demonstrates service excellence through the demonstration of company values, our employee promise, policies, and initiatives.

Sales and Marketing:

- Maintains a working knowledge of all community features and benefits and ensures these are showcased during the sales process with all prospects.

- Demonstrates a sense of urgency when making appointments for future residents to visit our communities.

- Continuously reach out to potential residents with tailored updates - from the ideal floorplan theyve had in mind to the lifestyle in the neighborhood.

- Creates a pipeline of prospects by ensuring all leads are followed up and addressed daily.

- Adheres to sales and occupancy goals, and service standards by consistently delivering a strong closing ratio.

- Shop competitive properties and stays up to date with the competitive market

- Develops and maintains Reputation Management and Marketing Activities

Operations :

- Maintains a fundamental working knowledge of all lease documentation and resident guide policies and procedures (e.g., Fair Housing guidelines, renters insurance policy, lease forms, agreements, etc.)

- Able to communicate leasing qualifications to prospective residents

- Follow the GHP hospitality standards by ensuring the 'model' apartments and target apartments are ready for the show (e.g., cleanliness, WOW fridge, green apples)

- Organize prospect and leasing files

- Input resident and other pertinent information into the company accounting system

- On the move-in day, collect move-in funds, renters insurance and perform a move-in inspection, when needed.

- Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the residents move-in date.

- On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process, when needed.

Leadership:

- Identifying market trends to increase future occupancy and provide recommendations to the Leasing Manager

- Train and collaborate with Leasing Specialist to identify and solve any leasing issues that arise

- Ensure WOW fridges for all model units are restocked

- Assist the Leasing Specialist with file compliance for approval and second closing deals.

- Responsible for shopping competitive properties and performing a bi-weekly market survey

- Organize weekly leasing and traffic reports for Leasing Manager and Regional Sales Manager.

- Responsible for leading weekend sales huddles.

- Responsible for sending nightly Daily Activity Report for the Leasing Concierge Center.

- Additional job duties and responsibilities as needed.

Qualifications

YOU HAVE:

- Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment

- Personable, positive, team-oriented mindset

- Strong communication

- Ability to multitask, work independently, and manage competing requests and priorities

- High school diploma or equivalent experience

- 3-5 years of practical experience in sales required

- Knowledge of Fair Housing preferred

- General computer skills required

- Must pass background and drug test screening

PHYSICAL REQUIREMENTS:

- Frequently move/traverse, ascend/descend stairs in/around apartment homes and community

- Constantly positions self to bend, stoop, reach, and lift

- Occasionally lift/move/carry up to 25 lbs. with/without assistance

- Frequently lift/move/carry 10 lbs

- Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors

- Ability to remain in a stationary position for extended periods of time.

- Frequently operates a computer, 10-key, and other office productivity machinery.

- Constantly works in low to moderate noise levels

- Constantly works in outdoor weather conditions

- Must have a valid California drivers license & car insurance

- Must have a personal vehicle for business use

SCHEDULE HOURS:

- Must be available to work on weekends

- Shift schedule 9 am-6 pm and/or 10 am- 7 pm

- 40 Hour weekly commitment required