Lead Player Services Cashier

The Lead Player Services Cashier provides day-to-day guidance and support to the Player Services Cashier team while performing a variety of cash and non-cash transactions for casino guests. This position helps ensure accurate cash handling, regulatory compliance, and smooth Player Services operations while delivering exceptional guest service. The Lead also assists with rewards program enrollment and promotions, resolves guest and employee concerns, researches transaction variances, and supports the accountability and reconciliation of cage funds.

- High school diploma or GED, or an equivalent combination of education and experience.
- One year of cash-handling or customer service experience is preferred.
- Ability to lead, mentor, and provide guidance to team members in a fast-paced guest service environment.
- Strong guest service skills with the ability to create positive and memorable guest experiences.
- Excellent verbal and written communication skills.
- Ability to accurately perform basic mathematical calculations and handle high-volume monetary transactions.
- Ability to make sound decisions and professionally resolve guest service concerns.
- Ability to learn and explain casino games, property amenities, rewards program benefits, and gaming promotions.
- Basic computer proficiency and ability to learn job-related systems and software.
- Ability to understand and comply with applicable gaming regulations, laws, and company policies and procedures.
- Ability to obtain and maintain required gaming licensure.
- Valid driver's license and liability insurance required.
- Ability to work varied shifts, including weekends and holidays, and lift objects weighing up to 50 pounds.