About this role
Job Title: Customer Service & Spare Parts Specialist
Company/Industry: Industrial equipment manufacturer
Location: Proximity to Melville, NY
Salary: $55-70K/yr Commensurate with experience + benefits
Status: Direct hire; On-Site FT Mon-Fri
Key Responsibilities
Act as the primary customer liaison—answering inquiries, processing purchase orders, confirming part numbers, and keeping clients proactively updated on order status. Track open orders, manage the weekly back-order list, coordinate with vendors on expedited shipping, and provide timely updates on ETAs to prevent customer downtime. Verify stock availability, create accurate shipping labels, packing slips, and bills of lading, and collaborate with warehouse and field service teams to ensure on-time delivery. Generate accurate customer invoices tied to service reports, assist with month-end order reconciliations, and maintain organized digital customer account records. Research and resolve pricing discrepancies, order adjustments, and return requests with a client-first, problem-solving mindset.
Qualifications
High school diploma or equivalent (Associate/Bachelor's is a plus). 2+ years of experience in customer service, order entry, or sales support (industrial, parts, or manufacturing distribution environments preferred). Strong written and verbal communication skills with a customer-first attitude. Proficiency in Microsoft Office (Word, Excel, Outlook) and hands-on experience with ERP/CRM databases.
Compensation / Pay Rate (Up to): $55,000.00 - $70,000.00