Specialty Pharmacy Clerk

Overview

A Specialty Pharmacy Clerk is responsible for contributing to efficient and effective pharmacy operations, including but not limited to:

- Following all Company SOPs, federal, state, and local laws, regulations, professional standards, and ethics — including any Company employee agreements.

- Complying with all relevant pharmacy accreditation standards.

- Maintaining confidentiality of all patient and Company information (HIPAA compliance required).

- Adhering to pharmacy workflow procedures at each assigned workstation.

- Supporting a high-performing team by taking initiative, improving patient care, and being receptive to feedback.

- Remaining flexible to accommodate scheduling and business needs.

Duties and Responsibilities

Under the supervision of the Manager/Director, Pharmacy Manager, or Staff Pharmacist:

- Handle telephone calls that do not require pharmacist involvement.

- Gather and enter patient information accurately into pharmacy systems.

- Verify insurance eligibility and assist with basic benefit and copay inquiries.

- Triage prescriptions and route tasks to appropriate internal teams.

- Manage patient documentation, including intake forms and records.

- Enter prescription and patient data accurately into pharmacy systems.

- Identify payer types and basic processing requirements.

- Utilize prescriber, insurance, and pharmacy portals to support communication and workflow.

- Assist in resolving basic claim issues and escalate as appropriate.

- Communicate with patients, prescribers, and internal teams to support prescription processing.

- Verify and collect payment information pertaining to patients shipment.

- Duties and responsibilities may vary based on business needs, state board of pharmacy regulations, licensure requirements, accreditation standards, and the state in which the employee is licensed and/or physically performing work.

Operational / Administrative Support

- Perform general administrative duties such as filing, returning calls, and assisting walk-in customers.

- Support packing and shipping operations, including:

Preparing medication shipments.

- Generating packing slips and shipping manifests.

- Coordinating delivery routes and schedules.

- Following shipping regulations and weather restrictions.

- Maintaining shipping and delivery records.

- Assist with inventory-related tasks such as receiving, unpacking, and organizing supplies.

Qualifications

Required Qualifications

- High School Diploma or equivalent (GED).

- Regular and predictable attendance, including evenings, weekends, and holidays.

- Ability to complete required training within designated timeframes.

- Ability to provide excellent customer service in person and over the phone, demonstrating compassion and empathy.

- Strong communication skills with the ability to read, write, speak, and understand English.

- Ability to work in a fast-paced environment and pivot quickly between tasks.

- Ability to work both independently and collaboratively.

- Basic math and analytical skills.

- Proficiency in Microsoft Office (Outlook, Excel, Teams).

Preferred Qualifications

- Previous experience in a pharmacy, healthcare, or medical setting.

- Previous customer service or retail experience.

Physical Demands

The physical demands described here represent those required to successfully perform the essential functions of this job:

- May sit or stand 7–10 hours per day.

- May occasionally need to sit, climb, balance, stoop, kneel, bend, or walk.

- May be required to work extended hours as needed.

- May lift and/or move up to 30 pounds.

- Must be able to function in a typical pharmacy work environment.