Customer Service Representative - Packaging Distribution

Job Summary

The Customer Service Representative - Packaging Distribution is responsible for developing and maintaining positive account relationships by functioning as a customer service contact in order to meet customer expectations and increase profits both internally and externally.

Principle Duties and Responsibilities

- Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
- Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
- Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
- Process customer transactions and maintain accurate order records in the company's management system.
- Accurately enter and maintain product specifications, units of measure, and pricing.
- Conducts price comparisons and communicates information as required
- Communicates with internal departments and external vendors to address customer needs.
- Assists in resolving accounts receivable problems and opportunities.
- Prepares various reports and maintains records as required
- Performs other duties as required

Qualifications

- Minimum of an associate's degree preferred
- Minimum of two years of customer service experience
- Preferred protective packaging knowledge
- Preferred packaging distribution experience.
- Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications

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Hourly/Salary Pay Range: $50,000 - $100,000 annually dependent on experience* *pay range may be adjusted depending on cost of living

Bonus/Incentive Pay

For hourly positions with incentive pay: Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, and trip rate bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits currently offered to our employees: • Medical insurance • Health savings account with company contribution • Dental insurance • Vision insurance • Basic and voluntary life insurance • Disability insurance • 401(k) plan with company match • Paid vacation and holidays • Stock purchase program with employee discount • Educational reimbursement • Wellness programs and challenges • Other supplemental benefits

The Company is an Equal Opportunity Employer.