Learning Programme Lead

Mō te tūranga | About the Role

You will be part of a dynamic and forward-thinking team, passionate about enabling our employees to be the best they can be. We are actively working to become future ready by implementing initiatives that support the successful delivery of the Westpac New Zealand strategy. As part of the Learning, Talent and Culture team, you will be responsible for the scoping, design and delivery of a range of cultural and behavioural face-to-face and virtual workshops aligned to the Westpac New Zealand strategy.

These include but are not limited to orientation, people leader and graduate development programmes. This role will be dynamic in nature and will require flexibility to support broader team initiatives in Inclusion, Diversity and Leadership.

Some travel may be required.

- Write and develop learning deliverables, e.g. e-learning modules, materials for both virtual and face-to-face workshops, facilitator presentations, facilitator guides and participant materials.
- Review, evaluate and recommend appropriate changes to existing learning materials, modifying existing learning materials where required.
- Evaluate and research new learning technologies and emerging learning trends.
- Design and develop learning solutions and materials within specified constraints, including time, budget and stakeholder requirements.
- Conduct evaluations and post-implementation reviews to ensure that each project leverages the learnings from previous projects.
- Deliver learning materials and experiences that are engaging and achieve desired learning outcomes.
- Ensure that learning solutions take into consideration – and appropriately leverage – the learning management system.
- Ensure relevant internal stakeholders have been consulted during the design and development cycle.
- Manage project teams through the full cycle of design and development, including teams composed of people throughout the organisation and contractors.
- Report on progress regularly as per agreements with stakeholders.
- Provide ongoing support and pastoral care to new graduates.
- Work closely with internal and external stakeholders to co-ordinate the effective delivery of strategic external Leadership Programmes.
- Maintain currency of learning content and ensure clear processes are in place which define required frequency of content review and content owner.
- Ensure ongoing maintenance and updating of learning solutions is considered in project scoping and costing.
- Identify any system-related issues that may impact on effective delivery of learning and escalate as required.
- Delivery of training projects on time, on budget and against agreed specification.
- Provision of accurate and timely information.
- Update records and regular reporting through the learning management system.
- Champion, lead and/or support diversity and inclusion initiatives aligned to our purpose and cultural imperatives.
- Lead and/or support initiatives that ensure Westpac’s continuous improvement against, and maintenance of, Rainbow Tick, DVFREE Tick and Accessibility Tick accreditations.

Nā tāu rourou | What will you bring?

- Proven experience as a learning professional and/or facilitator delivering blended learning experiences within a corporate environment (essential)
- Exceptional facilitation skills in cultural and interpersonal skill delivery at all levels from graduate to executive level, both face-to-face and virtual delivery (essential)
- Experience of the financial services, or equivalent regulated industry (preferred)
- Sound knowledge and experience in the application of adult learning principles (essential)
- Adult learning certification (preferred)
- Knowledge of HBDI, MBTI, DISC or other behavioural assessment tools (preferred)
- Microsoft Office applications (essential)
- Experience working with a learning management system eg: entering records and producing reports (preferred)
- Excellent interpersonal and communication skills
- Determined to provide excellent customer service and deliver the best possible results for the business at all times
- High levels of self-awareness and empathy
- Ability to relate to people at all levels and from a diverse range of backgrounds
- Enjoys collaborative working as part of a team while also able to work effectively with own initiative, managing to high quality and time
- Comfortable with ambiguity and willing to flex to support the wider team
- Assimilates new information quickly
- Role models the Westpac values and behaviours

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:
15 November 2026