Director, Head of Third Party Resilience

Want to set the global approach to third-party resilience at HSBC?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Role

As Director, Head of Third Party Resilience you’ll develop and execute HSBC’s global Third Party Resilience strategy, strengthening the Bank’s ability to anticipate, withstand, respond to and recover from third-party disruption. Working within the Business Risk and Resilience (BRR) function and reporting to the Group Head of Third Party Risk Management you’ll set the direction for how resilience is governed, measured and embedded across Global Businesses and Functions. This role provides strategic oversight of enterprise resilience transformation programmes and the integration of a Group-wide operating model across the Third Party Management Lifecycle. You’ll partner closely with senior stakeholders across the three lines of defence and engage with regulators where required. The role is based in London. Success means clear standards, stronger supplier recoverability and measurable improvements in third-party operational risk outcomes.

What you'll be doing

- Develop and execute HSBC’s global Third Party Resilience strategy aligned to Group risk management priorities and regulatory expectations
- Shape Group-wide governance, priorities and investment focus to deliver measurable resilience outcomes
- Oversee the enhancement of Third Party Resilience capabilities to strengthen operational effectiveness, control maturity and ecosystem resilience
- Direct enterprise resilience transformation programmes and embed outcomes into sustainable business-as-usual operations
- Establish and govern Group-wide resilience standards, methodologies and control requirements aligned to HSBC risk frameworks
- Govern identification, assessment, management and escalation of Third Party Operational Resilience Vulnerabilities across Global Businesses and Functions
- Oversee third-party incident intelligence, monitoring, reporting and root cause analysis to inform control improvements and risk mitigation
- Set testing and assurance approaches including scenario-based testing and validation of supplier recovery capabilities
- Partner with Procurement and Legal to embed resilience requirements into supplier contracts and service level arrangements
- Guide AI-enabled capabilities and operating model developments using technology, data and automation to enhance efficiency and risk management

What we're looking for

- Bring extensive senior leadership experience in Operational Resilience, Third Party Risk Management or related Non-Financial Risk disciplines within a large internationally regulated financial institution
- Demonstrate proven experience developing and executing global strategies across geographically dispersed businesses and functions
- Show a track record delivering complex transformation programmes and establishing scalable operating models
- Apply strong knowledge of risk management frameworks, regulatory requirements and third-party resilience disciplines including control management, vulnerability management, incident management, recovery planning and assurance
- Provide experience overseeing technology-enabled transformation including AI, data and automation and embedding business-as-usual operations
- Influence senior executives and navigate complex global matrix environments across the three lines of defence
- Build effective stakeholder relationships including engagement with regulators when required
- Manage resources and develop teams to deliver measurable improvements in risk and resilience outcomes

Setting the Standard for Supplier Resilience

If you want to set the global approach to third-party resilience at HSBC this role offers the scale and mandate to make it real. You’ll shape standards, testing, vulnerability management and incident learning across a complex supplier ecosystem. You’ll also oversee how transformation becomes business-as-usual so resilience outcomes are consistent and sustainable. Bring your experience and help strengthen how the Bank manages disruption across Global Businesses and Functions.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected] .