Digital & Strategic Initiatives PM

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

- Lead the planning, execution, tracking, and reporting of regional Customer Service projects, ensuring milestones and deliverables are completed on time.
- Manage end-to-end initiatives focused on optimizing Customer Service processes, systems, and digital capabilities.
- Coordinate project activities across multiple stakeholders, including Customer Service, Commercial, IT, and other business functions.
- Serve as the primary liaison between regional Customer Service teams and project stakeholders, ensuring alignment, engagement, and effective collaboration.
- Identify operational inefficiencies and support continuous improvement initiatives through process redesign, system enhancements, and the implementation of new technologies.
- Gather and analyze business requirements, translating operational needs into actionable project plans and solutions.
- Maintain project documentation, status reports, dashboards, RAID logs (Risks, Assumptions, Issues, and Dependencies), and risk mitigation plans.
- Prepare and deliver project updates, executive presentations, and status reports for leadership and key stakeholders.
- Act as a change agent by communicating project benefits, risks, dependencies, and implementation impacts across the organization.
- Develop and coordinate business readiness and change management activities before and after project deployments.
- Foster collaboration across regional and global teams to support successful project execution and sustainable adoption of new processes and technologies.

Who You Are

- Bachelor’s degree in Business Administration, Engineering, Life Sciences, or a related field.
- 2-5 years of professional experience in project management, project coordination, operations, Customer Service, process improvement, or a related area.
- Foundational knowledge of project management methodologies, including Waterfall and basic Agile principles.
- Experience working with cross-functional teams and managing multiple stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for process improvement.
- Excellent communication, presentation, and stakeholder management skills.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams.
- Advanced English proficiency, both written and verbal.

Preferred Qualifications

- Experience supporting digital transformation, operational excellence, or business improvement initiatives.
- Familiarity with CRM and ERP platforms such as Salesforce, SAP, or similar systems.
- Exposure to change management and business readiness activities.
- Experience creating dashboards, project reports, and executive-level presentations.
- Experience working in regional or global environments.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!