Practice Assistant II /Medical Records

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Practice Assistant II – Medical Records

Are you organized, friendly, and great at keeping things running smoothly? Join our team as a Practice Assistant II and be the welcoming face and dependable backbone of a busy department. In this non-patient-care role, you'll keep schedules, records, and communication on track so our providers can focus on delivering exceptional care.

What You'll Do

• Welcome patients and manage check-in, check-out, and appointment scheduling

• Answer phones, assist callers with routine questions, and maintain appointment records

• Process billing forms, scan documents to patient medical records (LMR), and file materials

• Request patient medical records and lab results; open and distribute mail and faxes

• Handle messages related to prior authorizations, provider questions, prescription refills, and test results

• Prepare forms, records, schedules, and memos; accept co-payments as needed

• Serve as a "Super User" for scheduling, registration, and billing systems, training and supporting teammates

• Take on advanced tasks such as surgical scheduling and schedule changes/blocking as your skills grow

Why You'll Love It

• Make a real difference in every patient's experience without providing direct patient care

• Build in-demand healthcare administration and systems expertise

• Grow into a go-to resource and trainer for your team

Actual job duties may vary by department.

Qualifications

What You'll Bring

- High school diploma or equivalent (required; experience cannot be substituted)
- 2–3 years of office experience (required)
- Certified Medical Administrative Assistant (CMAA) credential (preferred)
- Bilingual: English/Spanish

Skills That Set You Up for Success

- Proficiency with the full Microsoft Office Suite and standard office procedures, including filing, copying, scanning, printing, and faxing
- Confidence using phone systems, handling non-routine calls, and resolving routine issues
- Clear, effective written and verbal communication, including composing and editing emails, memos, and letters, and taking complete, accurate messages
- Strong comprehension of work-related documents
- Excellent organization and time management, with the ability to manage your own time and others', juggle multiple tasks, follow established protocols, and work within systems

Why You'll Love It Here

- Be the welcoming, dependable presence that keeps the office running smoothly
- Make a real difference in the patient and team experience
- Grow your career within one of New England's leading health care systems
- Join a collaborative team that values your contributions

Ready to make an impact? Apply today!

Additional Job Details (if applicable)

Department: Medical Records, Chelsea Health Care Center, 151 Everett Ave.

Schedule: 40-hours, Days, Onsite

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Remote Type
Onsite

Work Location
151 Everett Avenue

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$17.71 - $24.94/Hourly

Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.