E-Commerce Shipping Supervisor

Position Summary

The E-Commerce Shipping Supervisor leads the team that gets online orders packed, labeled, and out the door accurately and on time. You will manage daily outbound parcel operations, coach a team of shipping associates, keep carrier handoffs on schedule, and drive safety, accuracy, and productivity across every shift you cover.

Key Responsibilities

Team leadership

- Supervise, schedule, and assign shipping associates across pick-to-ship, packing, labeling, and dock staging.
- Hire, onboard, train, and coach team members; deliver timely performance feedback and reviews.
- Handle attendance, corrective action, and employee relations in partnership with HR.
- Set clear daily goals and hold shift huddles to review volume, priorities, and safety topics.

Daily shipping operations

- Plan labor and workflow each shift against order volume, cut-off times, and service levels (same-day, next-day, expedited).
- Make sure every order ships by its carrier cut-off, and escalate backlogs before they miss the pickup.
- Manage packing standards, packaging materials, and dimensional weight to control shipping cost and damage.
- Oversee returns processing handoffs and exception handling (address errors, split shipments, held orders).

Carrier and logistics coordination

- Coordinate daily pickups and trailer loading with parcel and LTL carriers (UPS, FedEx, USPS, regional carriers).
- Verify manifests, tracking scans, and carrier documentation; resolve missed scans and pickup discrepancies.
- Work with customer service and carriers on lost, delayed, or damaged shipments.

Quality, accuracy, and continuous improvement

- Track and improve order accuracy, on-time ship rate, units per labor hour, and cost per shipment.
- Audit outbound orders, investigate mis-ships, and lead root-cause corrections.
- Recommend and implement process, layout, and automation improvements (batching, pack stations, label printing).
- Maintain accurate inventory and shipment records in the WMS and OMS.

Safety and compliance

- Enforce safety policies, PPE use, and safe equipment operation (pallet jacks, conveyors, powered industrial trucks).
- Investigate incidents and near misses, and keep the work area clean, organized, and 5S compliant.
- Follow hazmat, lithium battery, and carrier packaging regulations where applicable.

Peak season and flexibility

- Plan for peak periods (Black Friday through the holidays, major promotions): seasonal hiring, extended shifts, and surge staffing.
- Cover other shifts or functions as business needs require.

Required Qualifications

- High school diploma or equivalent.
- 5+ years of experience in shipping, warehouse, or e-commerce fulfillment operations, including at least 2 years in a lead or supervisory role.
- Working knowledge of parcel shipping: carrier services, manifesting, labeling, and cut-off times.
- Experience with a warehouse management system (WMS), order management system (OMS), or shipping software (e.g., ProShip, ShipStation, ShipHero, NetSuite, SAP, or similar – preferably ProShip).
- Proficiency with Microsoft Office, especially Excel or Sheets for tracking labor and shipping metrics.
- Strong leadership, communication, and problem-solving skills, with the ability to coach and motivate a diverse team.
- Ability to prioritize and make sound decisions under tight deadlines and changing volumes.
- Commitment to safety, accuracy, and quality in every shift.
- Flexibility to work overtime, weekends, and extended hours during peak season.

Preferred Qualifications

Preferred

- Associate's or bachelor's degree in supply chain, logistics, or business.
- Experience in a direct-to-consumer or multi-channel e-commerce environment (Shopify, Amazon, or marketplace integrations).
- Lean, Six Sigma, or continuous improvement training or certification.
- Powered industrial truck certification and OSHA safety training.
- Experience with labor planning, KPI dashboards, and cost-per-shipment analysis.
- Bilingual (English/Spanish) a plus.

Physical requirements

- Stand and walk for most of a shift in a warehouse environment.
- Lift and carry up to 50 lbs, with or without reasonable accommodation.
- Bend, reach, push, and pull; operate hand tools, scanners, and pack-station equipment.

Working conditions

- Fast-paced warehouse and shipping dock; exposure to noise, temperature variation, and moving equipment.
- Shift-based schedule with mandatory overtime during peak periods.
- Required PPE, such as high-visibility vests, on the floor.

Success Metrics

How success is measured
Metric Target On-time ship rate (by carrier cut-off) 99%+ Order accuracy 99.5%+ Recordable safety incidents Zero preventable incidents Units shipped per labor hour Meet or exceed shift goal Shipping cost per order At or below budget Team attendance and retention Meet department goals
Targets are starting points and should be adjusted to your operation's volume and service levels. adjusted to your operation's volume and service levels.