Business Improvement Manager

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# Primary Details
Time Type: Full time

Worker Type: Employee

Auckland based location 
Permanent, full-time role 
Hybrid role, happy to talk flexible working
Lead process improvement initiatives that simplify operations & deliver meaningful business outcomes.

The opportunity

Lead QBE Pacific’s Business Optimisation team, focusing on business process improvement, process reengineering and simplification. You will play an important role in delivering transformation initiatives that support operational performance and strategic business priorities.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role:

Reporting to the Business Optimisation Portfolio Manager, you will lead a small team and oversee a sustainable pipeline of process improvement work across the organisation. You will partner with senior stakeholders to improve end-to-end processes, strengthen process capability and deliver practical improvements aligned with business priorities.

Key responsibilities will include:

- Lead business process improvement, re-engineering and process governance initiatives.

- Align the team’s priorities and project pipeline with senior stakeholder and business needs.

- Influence leaders to simplify and automate end-to-end processes using established improvement frameworks.

- Lead operational and organisational design activity supporting transformation outcomes.

- Build awareness and adoption of process improvement capabilities, services and best practices.

- Ensure improvement activity aligns with business KPIs, relevant legislation, industry codes and company policies.

About You

You are an experienced people leader and process improvement professional who can confidently operate within a large, complex and highly connected organisation. You combine strategic thinking with practical delivery capability, understand how processes and systems interact, and can influence stakeholders to achieve sustainable business improvements. You have a keen interest in improvement through automation and AI. The output f this work is highly visible, and you must be comfortable with regular reporting and delivering benefits to the business.

You'll also have:

- Demonstrated experience reviewing, improving and redesigning end-to-end business processes.

- Experience managing or leading others in an operational or service environment.

- Strong stakeholder management and influencing capability, including working with senior leaders.

- Six Sigma Black Belt certification.

- Experience working within a complex and/or matrixed organisation.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- Hybrid working – a mix of working from home and in the office to support work/life balance

- Free holistic wellbeing coaching, nutritional support, confidential counselling, financial and legal advice

- 18 weeks' gender-equal flexible leave for all new parents, including paid superannuation

To learn more about the benefits of working with us, click here .

Awards & Recognition

We value our employees' experience with us and are proud to have been recognised through a range of industry awards and achievements, reflecting our commitment to inclusion, development and creating a workplace where people can thrive.

To learn more about our achievements, click here .

How to Apply

If you're looking for a career that combines your expertise and your empathy, click Apply today.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at [email protected].

Skills:
Analytical Thinking, Business Transformation, Critical Thinking, Influencing Others (Inactive), Intentional collaboration, Managing performance, Operational Efficiency, Problem Solving, Process Improvements, Process Streamlining, Project Delivery, Risk Management, Stakeholder Management, Strategic Planning, Waterfall Model

Application Close Date: 17/11/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.