About this role
Interested candidates should be amenable to reporting onsite for the first 3 months before transitioning to a hybrid work setup.
Position Overview
The Debt Collection Officer is responsible for managing overdue accounts, contacting clients to arrange repayment, and negotiating suitable payment solutions. The role requires strong communication, negotiation, and problem-solving skills while maintaining a professional and empathetic approach.
Key Responsibilities
- Contact debtors by phone, email, and written correspondence to recover outstanding debts.
- Negotiate repayment plans that align with company policies and debtor circumstances.
- Maintain accurate records of debtor communications and payment arrangements.
- Monitor payment compliance and follow up on defaults.
- Escalate unresolved cases to legal or external collection agencies when necessary.
- Ensure compliance with debt collection laws, privacy regulations, and internal policies.
- Prepare reports on collection activities, success rates, and outstanding balances.
- Collaborate with finance, legal, and customer service teams where appropriate.
Skills & Qualifications
- Previous experience in debt collection, accounts receivable, or credit control (preferred).
- Experience in the transport, automotive, or motor vehicle industry is an advantage.
- Familiarity with NetSuite or similar ERP/financial management systems is preferred.
- Strong negotiation and communication skills.
- Ability to remain calm and professional in challenging situations.
- Knowledge of debt collection laws, consumer protection regulations, and privacy legislation.
- High attention to detail and organizational skills.
- Proficiency in Microsoft Office and financial software systems.
Personal Attributes
- Resilient and persistent while maintaining empathy.
- Strong problem-solving and analytical thinking.
- Professional, ethical, and customer-focused approach.
- Ability to work independently and as part of a team.