About this role
The O&M Support Specialist 1 ensures the seamless implementation and management of complex operations and maintenance (O&M) processes. This role provides coordination, oversight, and expertise to maintain high standards in facilities, offering a safe, functional, and inspiring environment that supports organizational goals and stakeholder needs. The purpose of this role is to ensure the proper operation and maintenance (O&M) of the facilities, efficiently managing work orders, service contracts, supply purchases and communications with all stakeholders. Its purpose is to ensure that maintenance activities are carried out on time by using third-party services. In addition, it is responsible for coordinating risk management and incident resolution to maintain a safe environment. This is an entry professional, individual contributor role.
Required:
- 4 years of any combination of related experience or progress towards or completion of a relevant university (post-secondary) degree or an industry-recognized certification.
- Strong organizational and planning skills, with the ability to manage multiple tasks simultaneously.
- Intermediate proficiency in Microsoft Office and English.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong customer orientation.
- Proficiency in the use of office automation applications, department-specific software and web-based programs is necessary to perform effectively in the role.
- Skills in understanding contracts are required.
- Strong results-oriented, setting goals and maintaining high performance standards.
- Sound analytical thinking to break down complex situations and adaptability to adjust quickly to various circumstances and contexts.
- Maintain a valid driver's license for private vehicles.
Preferred:
- A recognized university (post secondary) degree, directly related experience, and applicable industry-recognized certifications. Degree in Facility Management, Architecture, Civil Engineering and Construction, Business Administration, Project Management, Supply Chain, Real Estate, Safety and Hygiene, or related fields.
- IFMA Facility Management certification is desirable, as well as relevant facility management certifications and trades skills.
- Proficiency in ERP/CRM tools (e.g., Salesforce) is desirable.