Bartender - Deep Cut

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.   To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description:

The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

Essential Duties and Responsibilities:

- Takes customer drink orders.

- Properly greet each guest and provide outstanding customer service offering drink and food specials.

- Totals bills, presents check, collects settlement, and processes payment.

- Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.

- Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately.

- Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists in order to assist guests and answer questions accurately.

- Prepare cocktails according to recipes, using correct tools and glassware.

- Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.

- Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.

- Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.

- Serve food and beverages, ensuring timeliness, completeness, and accuracy.

- Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.

- Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.

- Process payments according to POS and cash handling procedures.

- Perform last call.

- Maintain bank variance within standard.

- Ensure all checks are closed out.

- Maintain bar inventory to determined par levels and communicate ordering needs to management staff.

- Maintain positive and professional communication with all staff.

- Communicate effectively and professionally with the culinary team to maximize guest satisfaction.

- Adheres to food and beverage policies and State Liquor Laws.

- Keeps station clean at all times.

- Promotes positive customer relations.

- Responsible for the receipt of monies and settlement of guest’s checks.

- Other departmental related duties and assignments as directed by management.

QUALIFICATIONS:

- Must have at least 1 year of high-volume bartending experience.

- Must have and be able to demonstrate extensive beer, liquor, and wine knowledge.

- Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.

- Must have and be able to demonstrate spirit differentiation and drink preparation techniques.

- Excellent customer service skills, which must include a positive, friendly, and outgoing attitude

SKILLS

- Strong leadership and interpersonal skills

- Excellent interpersonal, oral and written communication skills.

- Meticulous, organized and accurate

- Extreme confidentiality.

- Familiarity with a variety of computer systems and applications.

- Be flexible to work varying shifts and time schedules as needed.

- Communicate effectively with all levels of employees and guests.

- Manage multiple details and tasks concurrently in a changing environment.

- Able to work effectively in a team environment.

- Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

- Ability to stand and sit for extended periods of time.

- Ability to walk distances.

- Ability to lift 30 to 40 lbs.

- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.