Manager Operations

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Experience: 3–5+ Years
Location: Gulberg 3, Lahore
Work Mode: On-site | Full-time

About the Role

We are looking for a Manager Operations with 3 plus years of experience to lead and streamline studio operations across delivery, people and culture, finance coordination, workplace management, and leadership support.

The role involves establishing operational frameworks, improving cross-functional efficiency, implementing effective processes, and ensuring the smooth day-to-day functioning of the studio. You will work closely with the Studio Head and Game District's shared services teams to align operational activities with business objectives and support the studio's growth.

What You Will Do

1. Studio Operations & Governance

- Oversee studio-wide operations, ensuring alignment with business priorities and organizational objectives.
- Establish and manage operational processes, including OKR cycles, leadership meetings, performance reviews, and executive reporting.
- Develop and maintain SOPs, policies, and operational frameworks to ensure consistency and accountability across functions.
- Monitor operational performance, identify inefficiencies, and implement process improvements.

2. Delivery & Project Operations

- Oversee project management practices, Agile processes, and sprint planning across game development teams.
- Collaborate with team leads to monitor project progress, delivery timelines, resource allocation, and dependencies.
- Manage oversight of game release schedules, ensuring clear ownership, delivery milestones, and release readiness.
- Identify delivery risks and bottlenecks, facilitate timely resolution, and establish reporting mechanisms to track project health and performance.

3. People Operations & Culture

- Oversee employee lifecycle processes, including onboarding, probation, performance management, attendance, and exits, in coordination with HR.
- Drive employee engagement, feedback, recognition, and retention initiatives to foster a positive workplace culture.
- Partner with team leads to address workforce challenges, improve employee experience, and identify organizational needs.
- Lead internal communication and studio-wide events, celebrations, and culture-building initiatives.

4. Finance & Resource Management

- Review monthly financial reports in coordination with the Finance team, identify discrepancies, and ensure timely resolution.
- Monitor studio budgets, operational expenses, reimbursements, vendor payments, and subscriptions.
- Prepare monthly financial and operational summaries for the Studio Head, maintaining accurate reporting and visibility into spending.
- Identify opportunities for cost optimization and efficient resource utilization.

5. Workplace & Administration

- Oversee workplace operations, ensuring a well-maintained, organized, and productive office environment.
- Manage office infrastructure, equipment, assets, procurement, vendor relationships, and administrative requirements.
- Establish effective processes for workplace maintenance, asset management, and employee workspace readiness.
- Drive improvements in workplace efficiency and overall employee experience.

6. Leadership Support & Stakeholder Management

- Partner with the Studio Head on operational priorities, strategic initiatives, and execution.
- Coordinate leadership meetings, track key decisions and action items, and ensure timely follow-through on commitments.
- Serve as the primary liaison between the studio and Game District's shared HR, Finance, Recruitment, and Admin teams.
- Provide leadership with regular operational updates, performance insights, and recommendations on emerging challenges.

7. Team Development & Process Ownership

- Build and scale the studio operations function in line with organizational growth.
- Identify operational resource requirements, define responsibilities, and establish clear accountability within the team.
- Recruit, train, and manage operations team members while ensuring effective delegation and ownership of established processes.

What Success Looks Like

- Studio operations function efficiently, with established processes and minimal day-to-day intervention from the Studio Head.
- Core operational processes are documented, implemented, and consistently followed across relevant functions.
- Project delivery and release schedules are effectively monitored, with risks identified and addressed proactively.
- Employee lifecycle and engagement processes are managed consistently, contributing to a positive workplace culture.
- Financial reporting is accurate, timely, and provides leadership with clear visibility into operational spending.
- Workplace resources and administrative operations are managed efficiently.
- Cross-functional coordination between the studio and shared services teams is seamless and effective.
- A structured operations team is established with clearly defined responsibilities and accountability.

What You Bring

Must Have

- 3–5+ years of experience in operations management, business operations, administration, HR operations, or project management.
- Experience working in a technology, software development, or gaming company.
- Strong understanding of business operations, process management, and cross-functional coordination.
- Proven experience developing SOPs, improving workflows, and implementing operational frameworks.
- Ability to manage multiple functions, stakeholders, and competing priorities.
- Working knowledge of HR operations, financial reporting, budgeting, and workplace administration.
- Strong organizational, analytical, problem-solving, and decision-making skills.
- Excellent English communication skills, both written and verbal.
- Demonstrated ownership, accountability, and ability to work independently.

Nice to Have

- Experience in the gaming or product development industry.
- Experience managing Agile/Scrum processes across multiple teams.
- Experience working with a parent company or centralized shared services functions.
- Experience building or scaling an operations department from the ground up.
- Familiarity with project management tools, operational dashboards, and business reporting systems.