SDP

Main Purpose

- To serve our customers as well as some strategic key accounts with best experience and grow aftermarket business. To expand our parts/service sales as well as improve the customer satisfaction.

- Started from this role, we are developing potential talent with business acumen and multi set skills in technical, service, product and marketing, aiming to future service or business leader.

Main Roles and Responsibilities

Service and Technical Support

- Provide timely service response and support to customer service requests, including

Provide the on-site supports like installation, commissioning to solution projects, ensure project closed successfully.

- Responsible for repairing, maintenance in order to improving the customer experience.

- Provide the technical supports and service training to customers, sales and distributors to assist them gain market share.

- Timely respond to the urgent cases in customers and solve the issues through working with operation and PM team.

- Develop service capability of regional authorized service partners.

- Collect product application information and quality feedback, and provide reports to improve product performance.

- Take care of key accounts’ service needs, provide timely support and develop strong connectivity with customer, and ensure customer satisfaction.

- Provide technical training to internal teams and external customers

Aftermarket

- Responsible for parts sales and service promotion, grow the aftermarket business.

- Learn of product portfolio and parts list, familiar with parts and service product.

- Develop business acumen of aftermarket, build aftermarket sales strategy and lead the growth

Requirements: Education, Knowledge & Skills

- Mechanical / Engineering / Automation / Business background

- Highly interested in problem solving, root cause finding, new product and new technology

- Strong learning and training skills – learn fast and keep curiosity. willing to help others understand new things.

- Excellent hands-on experience, with repair, maintenance, and strong problem solving skills

- Good listening and communication skills

- Self-driven, passionate, willingness of taking challenging tasks

- Customer orientation and Strong ownership and responsibility

- Willingness to travel and overtime if necessary