About this role
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City : Warsaw
State : Mazowieckie (PL-MZ)
Country : Poland (PL)
Requisition Number : 49199
Bunge has an exciting opportunity available for a CX Chapter Designer. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way. Bunge is committed to operating and thriving in the digital world – creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.
Overview:
We are looking for a senior CX Chapter Designer to own CX standards, journey and persona templates, service blueprint patterns and CX onboarding and training content for product and business teams, delivered as reusable, technology-enabled assets. The role is a direct report to the Experience Platforms Lead, with an emphasis on connecting CX work to data, analytics and AI-assisted insight tooling.
Main Accountabilities:
- Create and maintain CX standards, journey templates, persona templates, service blueprint patterns and customer/farmer experience artefact guidance.
- Define golden path content for CX activities, including problem framing, journey mapping, pain point analysis, opportunity framing, service blueprinting and value hypothesis definition, incorporating AI-assisted data synthesis where relevant.
- Support product, business and domain teams with reusable CX templates, onboarding materials, facilitation guidance and platform self-service content.
- Partner with UX Chapter Designer to connect journeys, personas and service blueprints to UX flows, prototypes and handover artefacts.
- Collaborate with Design System Lead and Experience Platforms Lead to ensure CX templates connect to Design System patterns, APIs and POC Hub workflows.
- Provide training, office hours, community sessions and quality reviews for CX and Service Design practices, including AI/automation tooling literacy.
- Build and engage the C X design community through knowledge sharing, peer learning, reusable resources and regular community initiatives that strengthen capabilities and adoption of common standards and ways of working.
- Document reusable journey and service patterns that can be reused across products, domains and regions via the platform's template library.
- Prepare CX artefacts for future integration with Research Platform, Experience Analytics, AI-driven personalization and CMS capabilities.
- Leverage AI-enabled tools to enhance research, insight synthesis and analysis, while identifying and implementing opportunities to automate repeatable CX and Service Design activities.
- Continuously assess market trends, emerging AI capabilities and automation solutions to recommend and pilot approaches that improve the quality, efficiency and scalability of CX and Service Design practices.
Knowledge and Technical Competencies:
- CX design, Service Design, journey mapping, persona creation, service blueprinting, opportunity framing, facilitation and stakeholder alignment.
- End-to-end knowledge of CX and UX processes, from discovery and research through experience definition, design, validation, delivery and continuous improvement.
- Knowledge of quantitative research methods and web analytics, with the ability to use behavioural and performance data to inform CX and UX decisions, validate hypotheses and measure experience outcomes.
- Figma/FigJam or equivalent collaboration tools, research repository concepts, journey repositories, analytics hand-off and reusable template design.
- Familiarity with AI-assisted research synthesis, data analytics hand-off and automation concepts for scaling CX insight generation.
- Strong documentation, training, governance, storytelling and enterprise change enablement.
Education / Experience:
- Bachelor's degree in Service Design, Design, Psychology, Business, HCI or related field, or equivalent experience.
- 8+ years of experience in CX, Service Design, Journey Management, Product Discovery or DesignOps.
- Proven experience creating reusable journey, persona, service blueprint or CX templates for cross-functional teams.
- Working familiarity with data/analytics hand-off and AI-assisted insight or research tooling is a plus.
- Fluent English and strong facilitation skills across global stakeholders.
#LI-MŚ1
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At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.
Every day our people exemplify these values, which represent Bunge at its core:
• We Are One Team – Collaborative, Respectful, Inclusive
• We Lead The Way – Agile, Empowered, Innovative
• We Do What’s Right – Safety, Sustainability, With Integrity
If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge
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