Cloud Solution Architect (ModernWork)

Job Title:
Cloud Solution Architect (ModernWork)

Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We are looking for an experienced Cloud Solution Architect (CSA) to supportour customer with a strong specialization in ModernWork skillset, particularly Microsoft Configuration Manager (SCCM/ConfigMgr) Microsoft Intune and Exchange Server and Exchange Online

The CSA will act as a trusted technical advisor, helping customers modernize, secure, and optimize their endpoint management environments while accelerating the adoption of Microsoft cloud technologies. The role combines hands-on technical expertise, solution architecture, customer-facing delivery, troubleshooting, and technical advisory responsibilities.

The successful candidate will have strong expertise in SCCM and Intune, complemented by working knowledge of Microsoft Exchange, Active Directory, and Microsoft Entra ID, enabling them to support complex hybrid environments and end-to-end Microsoft 365 scenarios.

Key Responsibilities:

Endpoint Management & Architecture

- Design, implement, and optimize enterprise endpoint management solutions based on Microsoft Configuration Manager (SCCM/ConfigMgr) and Microsoft Intune.
- Assess existing endpoint management environments and define modernization roadmaps aligned with Microsoft best practices.
- Design cloud-native, hybrid, and co-management architectures across SCCM and Intune.
- Lead or support migration journeys from traditional SCCM environments toward modern management with Microsoft Intune.
- Design and implement Windows Autopilot and zero-touch provisioning scenarios.
- Configure and optimize device configuration, application deployment, compliance policies, update management, and endpoint security.
- Provide technical guidance during deployment, troubleshooting, optimization, and operational readiness phases.

Primary Technical Skills:

Microsoft Configuration Manager – SCCM / ConfigMgr

Strong hands-on experience with:

- SCCM architecture and infrastructure design
- SCCM installation, configuration, and administration
- Application and software deployment
- Operating System Deployment (OSD)
- Software Update Management
- Client management and troubleshooting
- SCCM infrastructure health and optimization
- Distribution Points and content management
- Endpoint inventory and reporting
- SCCM security and role-based administration
- SCCM integration and Co-management with Microsoft Intune
- Migration and modernization strategies

Microsoft Intune

Deep technical knowledge and hands-on experience with:

- Intune architecture and administration
- Windows 10/11 device management
- Device enrollment and provisioning
- Windows Autopilot
- Configuration Profiles
- Compliance Policies
- Application deployment and management
- Windows Update management
- Endpoint Security policies
- Conditional Access integration
- Microsoft Entra ID integration
- SCCM/Intune Co-management
- Cloud-native endpoint management
- Troubleshooting and operational optimization

Microsoft Exchange

Working knowledge of:

- Exchange Server and Exchange Online
- Exchange hybrid environments
- Mail flow and connectors
- Exchange Online administration
- Exchange security concepts
- Microsoft 365 integration
- Exchange migrations and hybrid configurations

Active Directory / Microsoft Entra ID

Working knowledge of:

- Active Directory Domain Services
- Group Policy
- Users, groups, and computer management
- Authentication and authorization concepts
- Hybrid identity
- Microsoft Entra ID
- Entra ID Join and Hybrid Entra ID Join
- Identity integration with Intune
- Conditional Access
- Device identity and compliance
- Identity troubleshooting

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Professional Skills:

- Strong customer-facing and consulting skills.
- Excellent verbal and written communication skills in English, fluent French&Arabic
- Ability to explain complex technical concepts to technical and non-technical audiences.

Location:
MAR - Work-At-Home

Language Requirements:

Time Type: