PRODUCTS OPERATIONS & PAYMENTS SPECIALIST

At Vueling, we connect people, places and opportunities ✈️As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.MissionMonitor, analyse and continuously improve the operational performance, stability, fraud control and efficiency of the payments ecosystem across all B2C and B2B sales channels. The role is responsible for ensuring secure, reliable and scalable payment operations, minimizing revenue leakage, optimizing conversion rates, strengthening fraud prevention mechanisms and supporting data-driven business decisions through operational excellence and continuous improvement initiatives. Tasks & ResponsibilitiesMonitor the availability, stability and performance of payment services, payment methods, providers and transaction flows across all sales channels. Analyse payment, fraud, commercial and operational KPIs, including authorization rates, conversion rates, processing costs, fraud trends and provider performance. Detect, investigate and coordinate the resolution of payment incidents, connectivity issues, fraud-related events and customer experience disruptions. Conduct root cause analyses and post-mortem reviews to identify corrective and preventive actions.Monitor fraud trends and support the optimisation of payment rules, fraud controls and transaction approval strategies.Drive automation, digitalisation and continuous improvement initiatives across reporting, monitoring, alerting and operational processes. Develop dashboards, reports and performance analyses related to payment costs, revenue impact, fraud, risk and operational stability. Act as the operational point of contact with payment providers, PSPs, fraud-prevention platforms and technology partners.Configure and maintain payment and fraud business rules in accordance with operational needs, regulatory requirements and risk management objectives. Collaborate with Cybersecurity, Product, Technology, Finance, Revenue Accounting and Commercial teams to ensure payment performance and operational resilience.Provide operational insights and recommendations to Product Management to support roadmap prioritisation and business improvement initiatives. Support the governance and operational performance management of payment providers, acquirers, fraud platforms and external partners. Academic BackgroundRequiredBachelor’s Degree in Business Administration, Engineering, Economics, Technology, Data Analytics or a related discipline.ValuableAdditional training or certifications in:Payments & FintechFraud PreventionData AnalyticsCybersecurityDigital CommerceReporting & Business Intelligence ToolsProcess Automation and Digital Transformation.ExperienceRequiredMinimum 5 years of experience in payments, digital commerce, fintech, e-commerce, airline industry, travel technology or transaction processing environments. Experience in payment operations, fraud operations, transaction monitoring or incident management.Experience monitoring the operational performance and stability of payment services or digital transaction platforms. Experience analysing commercial, operational, fraud and payment performance metrics to identify trends and optimisation opportunities. Experience managing and resolving payment, technical or fraud-related incidents.Experience conducting root cause analyses and post-incident reviews. Experience working with PSPs, acquirers, fraud providers and technology partners.Experience configuring, monitoring or improving payment and fraud rules. Experience balancing payment conversion, fraud prevention, operational risk and customer experience.Experience creating reporting frameworks, dashboards and monitoring systems. Experience presenting operational insights and recommendations to cross-functional and senior stakeholders.DesirableExperience in international payment ecosystems or highly regulated payment environments.Experience collaborating with Cybersecurity teams and integrating fraud controls with security requirements.Experience leading automation and digitalisation initiatives within operational environments.SkillsTechnical SkillsStrong understanding of digital payment ecosystems, including card payments, digital wallets and alternative payment methods.Knowledge of payment processing flows, authorization management and transaction lifecycle.Knowledge of fraud prevention tools, fraud controls, 3DS and SCA authentication processes.Understanding of payment regulation and compliance requirements, including PSD2 and PCI-DSS principles.Advanced analytical and reporting skills using tools such as Power BI, Tableau or similar platforms.Knowledge of automation, monitoring and alerting systems. Professional CompetenciesAnalytical and data-driven mindset.Strong problem-solving and root cause analysis capabilities.Excellent incident management and prioritisation skills.Operational excellence and continuous improvement orientation.Ability to manage multiple stakeholders in complex environments.Strong communication and presentation skills.Business acumen with the ability to translate data into actionable recommendations.Collaborative approach with Product, Technology, Finance and Commercial teams.LanguagesSpanish: C1 level.English: C1 level.💛 Vueling ValuesOur values are what we believe in, what we stand for and how we behave.Make it happenMake it betterMake it safeMake it cost-focusedMake it customer-orientedWin togetherVueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.