Cluster PMO

Job Description & Summary
Role purpose

The Cluster PMO establishes and maintains the programme management framework required to coordinate and control delivery of a large-scale transformation within the Cluster. The role creates the governance, planning discipline and management transparency needed for effective execution, while connecting local delivery with the regional programme management framework.

This is not an administrative project support role. The Cluster PMO provides reliable programme information, drives delivery discipline and enables timely management decisions and escalation.

Function: Programme Management Office

Reports to: Cluster Lead / Programme Leadership

Key interfaces: Local Workstream Leads, Subject Matter Experts, Regional PMO

Location: Almaty, Kazakhstan

Employment type: Full-time, 2 years duration project

Key responsibilities

Cluster programme governance

- Establish and maintain the Cluster programme governance framework in line with regional programme standards.

- Define and coordinate local governance forums, reporting cycles and programme management routines.

- Prepare and follow up governance meetings, ensuring decisions and actions are documented, owned and tracked to closure.

- Provide governance forums with accurate, concise, and decision-relevant information.

Integrated programme planning

- Establish and maintain an integrated Cluster programme plan aligned with the Regional master plan.

- Coordinate planning inputs from local workstreams and subject matter experts.

- Maintain visibility of milestones, dependencies and delivery commitments, and identify deviations requiring management attention.

- Ensure changes to assumptions or milestones are reflected consistently across programme plans.

RAID management

- Establish and maintain the Cluster framework for risks, assumptions, issues and dependencies (RAID).

- Coordinate identification, documentation, ownership and mitigation of programme risks and issues.

- Monitor Cluster, Region and Global dependencies and escalate material items through agreed governance channels.

- Keep RAID information current and fit for management decision-making.

Programme reporting and management information

- Establish a consistent Cluster reporting process and consolidate workstream updates into an integrated programme view.

- Prepare Cluster status reports using agreed standards and templates.

- Maintain visibility of milestone status, RAID items, decisions, resource constraints and priority actions.

- Apply consistent RAG principles and provide concise, evidence-based information for leadership decisions.

Regional PMO and Cluster integration

- Act as the primary PMO interface between the Cluster and Regional PMO.

- Coordinate Cluster responses to regional programme requirements and cascade standards, templates, milestones and reporting expectations locally.

- Ensure timely and consistent information flow between local workstreams and Regional PMO.

- Communicate Cluster-level dependencies, risks and constraints requiring regional visibility.

Workstream coordination and programme controls

- Maintain an integrated view of workstream milestones, dependencies, actions, and commitments.

- Facilitate cross-workstream coordination and support resolution or escalation of delivery issues.

- Maintain structured action and decision logs, including owners, due dates, and closure status.

- Ensure traceability between plans, milestones, RAID items, decisions and actions.

- Maintain programme artefacts in agreed repositories and ensure documentation is current, accessible and consistent.

Delivery monitoring and assurance

- Monitor Cluster delivery against agreed milestones and programme commitments.

- Identify emerging schedules, dependency and execution risks and highlight delivery gaps.

- Monitor critical actions and deliverables and support structured programme reviews and milestone assessments.

- Provide objective programme information supporting escalation and decision-making.

Required experience and qualifications

- Bachelor’s degree in business, management, finance, technology or a related discipline; recognised programme or project management certification such as PMP, PRINCE2 or MSP is an advantage.

- Proven written and verbal communication skills in English and Russian.

- Proven experience in a PMO, programme management or transformation delivery role within a complex, multi-workstream environment.

- Hands-on experience with integrated planning, governance, RAID management, dependency management, action tracking and executive reporting.

- Demonstrated ability to coordinate stakeholders across functions, territories or matrix organisations without relying on formal authority.

- Strong analytical skills and the ability to convert detailed programme information into clear management insights and escalation points.

- Advanced proficiency in Microsoft Excel and PowerPoint; practical experience with Microsoft Project, Azure DevOps, SharePoint and Microsoft Teams is preferred.