Executive - Soft Services

Job Title
Executive - Soft Services

Job Description Summary

Job Description

Key Responsibilities:

•  Manage day-to-day operations of soft services including housekeeping, security, catering, waste management, pest control, landscaping, and front office reception.

•  Liaise with vendors and service providers to ensure timely and quality delivery of services.

•  Conduct regular inspections and audits of service standards, ensuring compliance with company policies and safety regulations.

•  Handle vendor contracts, manage service level agreements (SLAs).

•  Coordinate with internal departments to address specific soft service requirements and resolve issues promptly.

•  Maintain records related to soft service activities, expenditures, and vendor performance.

•  Support budget planning and monitor expenses related to soft services.

•  Lead, train, and supervise the soft services team to ensure effective execution of responsibilities.

•  Implement sustainability initiatives and ensure eco-friendly practices are followed.

•  Respond promptly to emergency situations related to soft services and escalate issues when necessary.

•  Generate reports on service performance, incidents, and improvement plans for management review.

•  Awareness of EHS-related soft services.

•  Manpower Management (Support Staff) and Data management

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Qualifications & Skills:

•  Bachelor’s degree or equivalent experience in Facilities Management, Business Administration, or related field.

•  5-6 years of experience in managing soft services within corporate, hospitality, or facilities management environments.

•  Strong vendor management and negotiation skills.

•  Good understanding of health, safety, and environmental regulations related to soft services.

•  Excellent communication, interpersonal, and leadership skills.

•  Ability to multitask, prioritize, and work under pressure.

•  Proficient in MS Office and facility management software tools.

•  Problem-solving mindset and attention to detail.

INCO: “Cushman & Wakefield”