Associate Tech Support Engineer

Associate Tech Support Engineer

IT Support Associate Engineer 2

Blip is a leading tech company focused on software engineering solutions for sports entertainment.

We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers worldwide.

We are serious about Tech. We are problem-solvers with big ambitions, keeping a people-first mindset at the core of our work. We prioritize flexibility as we strive to deliver the best technological products and tackle the greatest industry challenges.

Recognizing that everyone brings their own strengths, backgrounds and new perspectives, we empower you to be yourself. That uniqueness shapes the culture of belonging we are so proud of.

The Role

The Tech Support Engineer is an individual who will be the first point of contact for all end user incident and request management. The role is hands on in managing our end user requests, issues and problems and to help with deployment of our corporate tools.

This role is for a dedicated, self-moKvated, technical professional with a strong customer service focus.

The purpose of the role is to provide a high level of technical support for the existing Windows and Apple based infrastructure, hardware and software as well as mobile phones, printers etc to our end users across all sites. The individual is responsible for providing a world-class level of customer service and IT Support to our business. In addition to IT support, the role may also involve procurement of IT hardware and software as required for the end users.

What You’ll Be Doing

• Providing proactive technical support for all our colleagues via different methods (walk-ups, desk side, chat support, remote support, telephone support, etc.);

• Taking responsibility for logging all reported incidents and requests onto the ITSM tool and escalating to other teams as required;

• Supporting all IT systems in the assigned office, supporting all the users with a myriad of systems including Video Conferencing, bespoke conference rooms, meeting rooms, TV, AV etc.

• Supporting the end users before, during and after any office moves to ensure that all IT Systems and equipment are operational with minimum disruption to the end users;

• Assemble, install, upgrade and configure new computing resources, including hardware, software, and applications in a Microsoft/Apple environment;

• AssisKng with small to medium-sized IT projects as directed by senior colleagues;

• Taking ownership of issues, escalating to more senior colleagues as required and communicating effectively to users throughout;

• Managing all end user requests ensuring that the relevant approvals have been obtained as per defined processes and policies;

• Undertaking User Access Administration tasks including new user account creation, mailbox creation, distribution list management, access request management, etc.

• Providing a high level of Customer Service to our end users by ensuring requests and incidents are dealt with in a timely manner;

• Maintaining a record of all end user devices issued by or returned to the IT team on the IT Asset Register;

• Maintaining a good stock of general IT kit and peripherals for the user base and placing orders for equipment as and when required following the standard procedures for procurement;

• Contribute to identifying process improvements and raise these with management as

appropriate.

We'd Like You To Master In

• Degree or equivalent qualification in IT or a related technical field would be an advantage;

• At least 3 years of experience working within an IT helpdesk / 1st line support is desirable;

• Knowledge and exposure with some of the following industry standard products will be

beneficial:

- Windows Operating Systems Support (Windows 10); Mac OS X Support;
- Active Directory; Exchange 2013/2016; Outlook, Office 365; Zoom; SCCM and JAMF;
- Follow me printing;
- Mobile Device Management tools;
- Basic PC Hardware troubleshooting capabilities;
- Basic Windows, Mac and MS Office Skills;
- AWS.

• Experience working in a networked computer environment;

• Some experience with supporting Mobile devices (iOS and Android) in a corporate environment;

• Good ability to work under pressure;

• Good analytical and problem-solving skills, as well as the ability to work well independently;

• Enthusiastic with the drive to learn and develop new skills and technology;

• Good organisational skills;

• Strong wrigen and verbal communication skills in English;

• Must be proactive and have team spirit.

• Flexible hours may be occasionally required to ensure alignment with the Australian teams.

This is what you should have. What do we have, you ask? Well...you can check our amazing perks & benefits right  here !

So... Are you in?

Equal opportunities

At Blip, we are committed to creating a diverse and inclusive workplace. We strongly encourage people from all backgrounds, ways of thinking, and working to apply.
We are committed to including everyone regardless of their race, disability, age, gender identity, sexual orientation, and religion. 
Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.

If you need any adjustments to apply for the position and to ensure this role aligns with your needs, please send an email to  [email protected] .

We will only respond to inquiries related to disabilities.