Senior Product Manager

On behalf of the Cabinet Office, Infected Blood Compensation Authority (IBCA), we are looking for a Senior Product Manager (Inside IR35) for a 6 month contract based Hybrid in Newcastle (flexible, currently 2 days a month) .

About the role :

As IBCA's Senior Product Manager , you will be responsible for ensuring that services meet user needs and deliver service outcomes. Working in a complex environment, you will balance empathy with delivery and bring a clear evidence-based approach to decision making.

You will work with multidisciplinary teams to shape product strategy, drive continuous improvement and deliver user-centred services that provide measurable value for citizens and the organisation.

As a Senior Product Manager , your main responsibilities will be to:

- Provide product leadership across a multi-disciplinary team or collection of teams to deliver a user-centred product or service.
- Create, maintain and evolve roadmaps, ensuring alignment with the service vision.
- Develop an expert understanding of our user needs and behaviours, championing these in delivery of your product.
- Work alongside the Lead Product Manager to manage the prioritisation of work, balancing support and new feature delivery.
- Drive the continuous improvement of citizen-facing or service-based products, ensuring services evolve in line with user needs and organisational priorities.
- Focus on delivering value continuously by working with product teams to define approaches, connect delivery to agreed outcomes and communicate progress to stakeholders.
- Act as the voice of all users (citizen and business) during discussions with teams and stakeholders.
- Data driven - Engage with data professionals to inform the development of the service based on evidence and ensure we are designing the service to capture the data we need to measure value on an ongoing basis.
- Work in a fast paced , evolving environment, applying agile ways of working and utilising an iterative and flexible approach to enable rapid delivery.

Essential:

- Experience of working with a range of specialists in multidisciplinary teams, applying an agile methodology and mindset in a complex public sector environment to enable incremental delivery.
- Experience providing leadership , advising on and developing product strategy and roadmaps.
- Strong stakeholder engagement and influencing skills, with the ability to communicate value, build consensus and gain buy in across organisational boundaries.
- Experience delivering user centred services within complex governance environments, balancing pace, quality and user outcomes.
- Experience improving citizen facing or service based products, using user insight, data and evidence to drive continuous improvement and measurable outcomes.
- You know how to put users first as part of a commitment to user centred design and know how to achieve this amongst competing priorities.

Desirable:

- Experience working on claimant, citizen or vulnerable user services.
- Experience collaborating with Service Design and User Research teams.
- Understanding of trauma-informed design principles and experience working on sensitive or trauma-informed services.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a Disability Confident employer, the Cabinet Office encourage applications from disabled and neurodivergent candidates . Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

Armed Forces Covenant

As a signatory of the Armed Forces Covenant, the Cabinet Office welcome applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".