About this role
Job Description:
- Investigate and address disputes related to rental charges, late fees, deposit returns, and billing errors.
- Analyze rental agreements, invoices, and payment records to identify discrepancies and resolve issues.
- Communicate with customers to clarify disputes and negotiate resolutions.
- Maintain comprehensive records of dispute cases, resolutions, and related communications.
- Ensure accurate and up-to-date documentation in the company’s accounting and rental management systems.
- Work closely with the Customer Service, Rental Operations, and Billing teams to gather information and resolve disputes efficiently.
- Provide regular updates and reports on dispute status and resolution progress to management.
- Identify patterns in disputes and recommend improvements to billing practices and rental processes.
- Participate in initiatives to enhance overall customer satisfaction and operational efficiency.
- Deliver exceptional service by addressing and resolving disputes professionally and promptly.
- Build and maintain positive relationships with customers to ensure their continued satisfaction.
- Ensure adherence to company policies, rental agreements, and legal requirements related to accounts receivable and dispute management.
- Monitor accuracy in all billing and payment transactions.
Skills and Experience :
- Approximately 4-5 years of Accounts Receivable/Cash Applications and/AR Reconciliation.
- Willing to work in Night Shifts is mandatory.
- Strong ability to multi-task and customer service oriented
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and work under tight deadlines.
Technical Skills and Experience :
- Proficiency in Oracle for AR and dispute workflows.
- Experience with Excel (pivot tables, VLOOKUP), reporting dashboards, BI tools .
- Knowledge of workflow systems (e.g., Smartsheet, AMP, ImageNow, Zendesk) .
- Ability to handle escalations, negotiate with customers, and document resolutions clearly.
- Skilled in identifying root causes of disputes and recommending corrective actions.
- Typically 3–5 years in Accounts Receivable, with direct exposure to dispute resolution.