Regional ICT Officer – Middle East

Starting position : 1 December 2026Activity rate: 100% (estimated 70/80% for Egypt and 20/30% for other MENA countries)Place of work: Cairo, EgyptStatus : Full Time Deadline for applications : 14 November 2026.Terre des hommes (Tdh) :The Terre des hommes Foundation (Tdh), with headquarters in Lausanne and an office in Zurich, is the leading Swiss child rights organisation with more than 2000 employees worldwide. We stand together with children to uphold their rights, protect their lives and improve their well-being. We achieve this through innovative programmes focused on health, migration and access to justice, specially designed to have a positive and sustainable impact.MissionTerre des hommes Lausanne (Tdh), the largest Swiss child rights organisation, is reshaping its operating model to be closer to children and young people in situations of vulnerability across the thirty or so countries where it works.In the Middle East and North Africa, Tdh works [to be completed: countries of direct implementation and partnership countries, including Egypt, Jordan, Palestine and Iraq.As part of the strengthening of IT operations across several countries, the organisation is establishing a regional technical support structure to ensure IT service continuity, infrastructure quality and effective user support.Main purpose of the role: Under the line management of the Egypt Logistic manager and the functional supervision of the Regional ICT/ICT4D Manager, the ICT Officer serves as the local technical point of contact. The postholder provides first-level technical support, maintains IT infrastructure and oversees the day-to-day operation of equipment and networks across several countries.The ICT Officer ensures the availability of IT tools and contributes to the quality of IT services delivered to country teams.The ICT Officer plays a key role in:· providing user support (Level 1 service desk);· managing IT infrastructure;· performing basic network administration;· providing operational support to delegations.Specific responsibilities:A. Direct activities (country of assignment: Egypt) – estimated 70 to 80%The ICT Officer holds a hands-on operational role in Egypt, based in Cairo:· Provide day-to-day on-site and remote user support (Level 1 helpdesk).· Diagnose and resolve common technical incidents (workstations, printers, connectivity, Microsoft 365).· Install, configure and maintain end-user computers and devices, network equipment (routers, switches, Wi-Fi) and connectivity solutions (Internet, VPN).· Manage the full lifecycle of the local IT asset inventory: registration, allocation, maintenance and replacement.· Administer local networks (LAN/WAN) and ensure service continuity.· Ensure baseline system security (updates, antivirus, access management).· Log, track and follow up IT tickets through to resolution.· Train users and raise awareness of IT good practice.B. Remote support to other MENA countries – estimated 10 to 15%For the countries in the region where they are not physically based, the ICT Officer will:· Provide remote IT support (Level 1 helpdesk).· Contribute to the diagnosis and resolution of technical incidents.· Track tickets and liaise with users until closure.· Apply and promote regional IT standards.· Support the roll-out of IT solutions (deployments, collaboration tools, etc.).· Contribute to the harmonisation of IT practices across countries.· Undertake occasional field missions as required, subject to security and access conditions.C. Support to in-country IT focal points – estimated 10 to 15%In countries with an IT focal point, the ICT Officer provides backstopping by:· Providing second-level (intermediate) technical support to the focal point.· Coaching the focal point on IT infrastructure management, basic network administration and implementation of IT standards.· Supporting the follow-up and resolution of complex incidents.· Building the capacity of IT focal points (coaching, sharing of good practice).· Validating or recommending technical solutions prior to implementation.· Contributing to technical documentation (procedures, configurations, incident records).Technical skills:Strong command of:Windows systems,Microsoft 365,networking (TCP/IP, LAN/WAN, Wi-Fi).Working knowledge of:hardware maintenance,helpdesk tools,basic IT security.Familiarity with:Azure AD,VPN,IT monitoring tools.Core competenciesStrong service orientation and user focus.Ability to explain technical concepts in plain language.Autonomy and ability to prioritise.Ability to work remotely in a multi-country, multicultural setting.Excellent interpersonal skills and team spirit. RequirementProfile:Education : Bachelor's degree in IT, networking or systems.Languages : English: fluent (required)Arabic: fluent (strongly preferred). French is not required but an added value.Experience / Skills:Minimum of 5 years' experience in:IT support / helpdesk,systems and network administration,IT project management.Experience with an NGO or in a multi-site environment is an asset.Tdh General Code of Conduct and Ethical Policies :Commits to promoting and complying with the Global Code of Conduct, systematically reporting any violations of the Code through Tdh's formal reporting mechanisms and dealing with any violations of procedures and processes appropriately.Raises awareness of the Foundation of the risks of policy non-compliance, violence and abuse, and related rights, towards children, community members and our own employees.Undertakes to comply with key ethical policies and guidelines, including the Safeguarding Policy, the Anti-Fraud and Corruption Policy, the Conflict-of-Interest Policy and other policies related to the prevention of terrorist financing and criminal activities, as well as workplace behavior.Commits to putting values and principles into practice through exemplary behavior, in full compliance with the Code of Conduct, and always respecting established procedures and processes.Commits to developing a compliant and enlightened management culture within the organization and in our work with children and the communities in which we operate.Procedure:Only complete applications (CV + covering letter) posted on our official website will be processed. Additional documents (diplomas, work certificates, etc.) will be requested at a later date. We will only contact those candidates selected for further recruitment.References :Please note that all job offers will be subject to satisfactory references and checks (criminal record and anti-terrorism funding check). Terre des hommes will ask the Human Resources of previous organisations to provide references on any findings of sexual exploitation, sexual abuse and/or sexual harassment as well as fraud and corruption, during employment, or incidents under investigation at the time the candidate left employment.