Service Manager

Job Title: Service Manager Job Description
The Service Manager is responsible for overseeing the profitability and operations of the service group. This role includes supporting and mentoring Service Technicians in troubleshooting and repairing cranes and their components to ensure customer satisfaction. Additionally, the Service Manager is tasked with developing and managing the daily schedules of Service Technicians and assisting customers with troubleshooting.
Responsibilities
- Develop, implement, and evaluate maintenance policies and procedures.
- Compile and analyze operational or personnel records, such as time and production records, inventory data, and repair or maintenance statistics.
- Participate in budget preparation and administration, coordinating purchasing and documentation, and monitoring departmental performance.
- Review maintenance policies and procedures to ensure a balance between customer concerns and company profitability.
- Bring issues of particular concern to the attention of executive management.
- Evaluate work orders and schedule technicians.
- Examine reports and analyze information to determine needed installations, services, or repairs.
- Determine service technicians schedules, sequences, and assignments based on work priority and personnel skill.
- Requisition materials and supplies, such as tools, equipment, or replacement parts.
- Monitor project progress, communicating regularly with Sales and project Management teams.
- Provide technical assistance to service technicians.
- Perform skilled repair or maintenance operations at customer sites as appropriate.
- Monitor employees work levels and review work performance.
- Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
- Counsel employees about work-related issues and assist employees in correcting job-skill deficiencies.
- Oversee the talent management of the Service department, including recruitment, selection, development, evaluation, and performance management.
- Work with staff to resolve employee grievances.
- Schedule and communicate employee vacation schedules and other time off.
- Maintain personnel records.
- Provide reports, proposals, or findings as requested to supervisors or owners.
Essential Skills
- Service and electrical troubleshooting.
- Field service and repair experience.
- Crane experience.
- Blueprint reading.
- Leadership and excellent coaching skills.
- Strong supervisory skills.
- Critical thinking and strong analytical skills.
- Excellent problem-solving and decision-making skills.
- Strong judgment and excellent verbal and written communication skills.
- Excellent interpersonal and negotiating skills.
- Strong conflict management and stress management skills.
- Strong organizational and time management skills.
Additional Skills & Qualifications
- Knowledge of production processes and methods.
- Familiarity with manufacturing equipment.
- Advanced mathematics.
- Emotional intelligence and problem sensitivity.
- Creative and goal-oriented.
- Quality and continuous improvement orientation.
- Detail orientation and initiative.
- Persistence and customer service orientation.
- Flexibility.
Work Environment
This position offers three weeks of paid time off and ten holidays. It is an environment focused on continuous improvement and customer service, with a strong emphasis on safety and quality. The role requires flexibility and the ability to manage stress while working in a goal-oriented setting.
Job Type & Location
This is a Contract to Hire position based out of Valley City, OH.
Pay and Benefits
The pay range for this position is $52.00 - $72.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Valley City, OH.
Application Deadline
This position is anticipated to close on Nov 11, 2026.
Workplace Type
This is a fully onsite position in Valley City,OH. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.