Channel Partner Manager

Who are we?

Hi! We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers.

And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews.

If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses.
The Role
The Channel Partner Manager leads Ravelin's day-to-day relationship with our strategic parent-company partner and makes sure delivery and the relationship are well coordinated. This is a coordination and relationship role: you connect the right people across teams and stakeholders so the partnership runs smoothly.
You'll coordinate across teams, run regular partnership meetings and updates, and own the process for handovers, actions and escalations. You'll work across Ravelin's Account Management, Customer Success, Product and Engineering teams, and with the partner's commercial, product and operations teams.

Responsibilities

- Relationship management: Build and maintain trusted relationships with stakeholders at every level of the partner.
- Cross-functional coordination: Coordinate Ravelin's Account Management, Customer Success, Product and Engineering teams to support day to day success.
- Delivery: Lead delivery of operational projects with the partner, making sure merchants are well supported
- Stakeholder engagement: Tailor communication to different audiences.
- Partnership governance: Run regular partnership meetings and leadership forums.
- Escalations and SLAs: Own escalations and SLA response times.
- Reviews and reporting: Lead SBRs and regular updates that share progress, challenges and successes.

What we're looking for

- At least 3 years' experience in partnership management, project management or consulting, within a start-up or a bank, ideally including managing a strategic partner rather than just clients.
- Confidence working with senior leaders on both sides of a partnership, and influencing without direct authority.
- A data-led approach: you can agree KPIs with a partner and build SBRs and reporting from them.
- Proven experience delivering operational projects and SBRs, with strong process and project management, running multiple workstreams and stakeholders at once.
- Excellent presentation skills: confident building and presenting to senior audiences, with clear, concise written and verbal communication.
- Comfort owning escalations and SLA response times.
- Strong product knowledge, with the curiosity to learn Ravelin's products in depth and explain them clearly to partner teams.
- Strong, proactive coordination: organised, pushing work forward across teams and managing your own workload and diary in a fast-paced environment.
- UK-based and able to travel regularly to the US.

Nice to haves

- Knowledge of the fraud and payments industry.
- Experience working inside, or alongside, a large acquirer or payments group.
- Familiarity with APIs, cloud or data science concepts.

What we're looking for

- At least 3 years' experience in partnership management, project management or consulting, within a start-up or a bank, ideally including managing a strategic partner rather than just clients.
- Confidence working with senior leaders on both sides of a partnership, and influencing without direct authority.
- A data-led approach: you can agree KPIs with a partner and build SBRs and reporting from them.
- Proven experience delivering operational projects and SBRs, with strong process and project management, running multiple workstreams and stakeholders at once.
- Excellent presentation skills: confident building and presenting to senior audiences, with clear, concise written and verbal communication.
- Comfort owning escalations and SLA response times.
- Strong product knowledge, with the curiosity to learn Ravelin's products in depth and explain them clearly to partner teams.
- Strong, proactive coordination: organised, pushing work forward across teams and managing your own workload and diary in a fast-paced environment.
- UK-based and able to travel regularly to the US.
Nice to haves
- Knowledge of the fraud and payments industry.
- Experience working inside, or alongside, a large acquirer or payments group.
- Familiarity with APIs, cloud or data science concepts.

Benefits

- Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
- Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
- £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more.
- Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you.
- 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.
- Mental Health Support via Spill — Access professional mental health services when you need them.
- Aviva Pension Scheme — Plan for the future with our pension program.
- Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.
- Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us!
- Cycle-to-Work Scheme — Save on commuting costs while staying active.
- BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk.
- Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.

*Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*