About this role
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Title: CPT-11764 Sleep Test Specialist (S1)
Independent Contractor – CPT-11764 Sleep Test Specialist (S1)/Business Support VA/Junior-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
The company is transforming the way sleep apnea is diagnosed and treated by bringing the entire process into the comfort of patients' homes. Through innovative solutions, including FDA-certified mandibular advancement devices (MADs) and convenient at-home sleep testing, Daybreak is committed to improving patients' health and quality of life.
We are looking for a Sleep Test Specialist to help patients complete their sleep tests as quickly and easily as possible after receiving their testing kits.
This role combines patient communication, administrative support, follow-up, and performance tracking. The ideal candidate should be proactive, organized, persuasive, and results-oriented, with the ability to identify obstacles affecting test completion and develop effective strategies to improve patient engagement and completion rates.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
1. Patient Communication and Engagement
- Communicate directly with patients through phone calls, emails, and SMS.
- Provide clear instructions and guidance to help patients complete their sleep tests.
- Answer patient questions and address concerns or obstacles that may prevent test completion.
- Maintain a professional, empathetic, and patient-focused approach in all interactions.
2. Patient Follow-Up and Test Completion
- Proactively follow up with patients who have received their sleep testing kits but have not yet completed their tests.
- Develop and implement strategies to encourage patients to complete their tests as soon as possible.
- Identify reasons for delays or incomplete tests and take appropriate steps to address them.
- Maintain consistent follow-up to improve patient engagement and completion rates.
3. Performance Monitoring and Reporting
- Monitor patient progress and track sleep test completion metrics.
- Maintain accurate records of patient interactions, follow-ups, and test statuses.
- Identify trends and potential bottlenecks affecting patient conversion and completion rates.
- Use performance data to refine engagement and follow-up strategies.
4. Administrative Support
- Perform data entry and maintain accurate patient records.
- Assist with appointment scheduling and other administrative tasks.
- Document patient interactions, concerns, and follow-up activities.
- Ensure patient information and records are properly updated in the appropriate systems.
5. Cross-Functional Collaboration
- Coordinate with internal support, clinical, and marketing teams.
- Ensure consistent communication and messaging throughout the patient journey.
- Collaborate with team members to improve patient engagement and operational processes.
6. Process Improvement
- Gather and communicate patient feedback regarding the sleep testing experience.
- Identify recurring patient concerns and challenges.
- Recommend practical improvements to make the sleep testing process easier and more convenient.
- Contribute ideas and strategies to improve overall test completion rates.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- At least 2 years of experience in customer service, administrative support, patient engagement, or a similar role.
- Previous healthcare or direct-to-consumer (DTC) experience is an advantage.
- Bachelor's degree preferred; relevant professional experience may be considered.
- Proven ability to meet or exceed performance goals in a metric-driven environment.
- Excellent English communication skills, both verbal and written.
- Strong interpersonal skills with the ability to communicate clearly, empathetically, and persuasively.
- Highly organized and detail-oriented, with the ability to manage multiple tasks and consistent follow-ups.
- Proactive problem-solver who can identify obstacles and take initiative to find solutions.
- Comfortable working with CRM systems, patient management platforms, and basic reporting tools.
- Previous experience with Salesforce is a plus.
- Able to work independently while collaborating effectively with internal teams.
Work Schedule
- Contracted Hours per Week: 40 Hours
- Scheduled Working Days: Monday–Friday (Anticipated; subject to Confirmation)
- Daily Working Time: TBD – Full-Time Schedule Pending Client Confirmation
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level
- Contracted Hours per Week: 40 hours/week
- Daily Working Time: TBD – Full-Time Schedule Pending Client Confirmation
- Scheduled Working Days: Monday–Friday (Anticipated; subject to Confirmation)
- REPORTING TO/POC: To Be Determined
- Number of VAs: TBD
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: Level A-B (Excellent Spoken and Written English Required)
- REGION PREFERENCES: Any
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!