About this role
Mission
The Logistics Specialist supports the day-to-day logistics and supply chain operations by optimizing logistic providers services and cost efficency. This role ensures the smooth flow of goods while maintaining accurate records. This role contributes to Customers and Principals satisfaction and loyalty while ensuring compliance. This role interacts with both Commercial, Operational, SHEQ and Financial Teams.
Main Accountabilities
Optimal support to day-to-day operations:
- Contribute to efficiency and conformance of transportation, warehousing, storage, repacking and blending operations against applicable regulations, specifications and procedures.
- Provide further assistance to supply chain team on logistic claims (root cause, corrective actions, escalation to insurance company where required, payment collection for damages).
- Assist Business Units, Supply Chain and SHEQ/Regularoy Teams with monthly claim closing, questionnaires, safety protocols.
- Maintain accurate records in ERP or logistics systems.
- Manage specific price requests for road, air and sea freights.
- Connect with forwarders to get fuel surcharge monthly update.
- Upload logistic providers price offers into systems. Ensure automated accruals consistency.
- Control logistic providers invoices. Code logistic providers invoices into D365.
- Support cost tracking. Contribute to monthly reconciliations with Finance.
- Ensure EDI connection performance with logistic providers. Unlock blocked messages on the plateform.
- Handle inventory movements registrations/corrections where needed and proceed to reconciliation.
- Support stock countings and perform stock reconciliation. Further assist financial closings and provide documents.
- Interact with financial Auditors, external Auditors and Authorities.
- Assist Logistics Lead with audits, reports, contracts and quality agreements, regulatory intelligence.
- Handle destruction of expired or damaged products and keep all records for regulatory purpose.
- Master ERP and CRM functionalities related to own scope.
Conformance & contribute to sustainability:
- Ensure compliance with all QA, SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.
- Cooperate with Supply Chain Leaders, SHEQ and Regulatory on risk assessment with regard to stock, waste, quality agreements, changes in legislation.
- Review non-conformances daily, with Supply Chain, SHEQ and Commercial Teams and Logistics Providers. Provide feedback to Stakeholders to allow closing of non-conformances in CRM.
- Translate the Group’s Sustainability Strategy into concrete job-related actions and contribute actively and timely to the implementation of the sustainability KPIs.
- undefinedContinuous process optimization and excellent teamwork:Provide regular feedback to BPOs and Key Users to enable operational excellence, efficiency and effectiveness.Develop expertise in processes and work instructions related to own scope and support development of best practices.Collaborate to continuous improvement of logistics to ensure efficient cost - quality – lead time balance.Provide cover for the Logistics team as required.
KPIs
- Customer and Principal satisfaction and loyalty scores, positive feedback from customers, principals and internal teamsFill rate %Logistics ratiosPunctuality of invoice coding%Logistics accruals vs actualsLogistics-related complaints vs total complaintsReduction in recurring customer issuesAutomation and tool adoption indexData completeness related to Logistics ownershipAudit results
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Experience, Skills & Education
- Operational experience in logistics or supply chain. · Customer-focused and results-driven approach. · Strong execution discipline and communication skills.Advanced knowledge of transportation, warehousing, and inventory management.Understanding of business dynamics.Proficiency in systems.Ability to work in fast-paced environments.Attention to detail and continuous improvement activities.
Education
- Diploma or Bachelor’s degree in Logistics or Supply Chain