About this role
Job Summary
The Installation Sales Manager manages a team of flooring installers and oversees daily installation operations, including hiring installers, scheduling their work, and approving weekly installer payroll. The role also completes in-home measurements and Quote-in-Home activities, combining installer leadership, accurate project documentation, and customer engagement to support quality installations, sales conversion, and a positive customer experience from measurement through project completion.
What Youll Do
Installer Management: Recruit, hire, and onboard installers; provide direction and approve and submit weekly installer payroll.
Installation Operations: Manage scheduling, assign installers, and oversee daily installation operations.
Quality and Customer Satisfaction: Inspect job sites, address concerns promptly, maintain customer relationships, and support compliance and quality standards.
Territory and Administration: Plan routes and appointments, maintain communication and accurate records, complete reporting, and use approved mobile technology and connectivity.
In-Home Measurement: Use company-provided tablets and laser equipment to create accurate digital floor plans; document site conditions, installation requirements, and complete project information.
Customer Engagement: Conduct professional consultations, guide product and project decisions, explain installation expectations, and resolve barriers to purchase or project completion.
Quote-in-Home and Conversion: Prepare in-home quotes through established processes; collaborate with Sales Operations Coordinators and Lowes Central Selling to support purchasing decisions and conversion.
Performance: Meet company expectations for conversion, Quote-in-Home execution, measurement accuracy, productivity, customer satisfaction, and installation quality.
Qualifications
Skills & Experience
Leadership and Communication: Lead installers, listen effectively, and communicate clearly with customers, partners, and internal teams.
Organization and Problem Solving: Manage competing field and operational priorities, maintain attention to detail, and resolve issues independently.
Customer Focus and Technology: Build customer confidence and use tablets, measurement software, mobile applications, and digital documentation effectively.
Qualifications
High school diploma or GED equivalent. Flooring installation, construction, home improvement, sales, or related customer-facing experience preferred.
Other Requirements
Must pass a background check and maintain a valid drivers license and acceptable driving record.
Compensation
Salaried position with business mileage, cell phone, and hotspot reimbursement.
Travel
Daily local travel to customer homes and job sites; occasional out-of-area travel may be required.