About this role
Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com .
Location: Chennai
Req ID: 30464
Job Responsibilities
End User Computing & Workplace Technology -
- Serve as the senior technical authority for end-user computing and workplace technology services.
- Define standards, processes, and lifecycle strategies for endpoint devices, collaboration platforms, and workplace technologies.
- Lead the evaluation, implementation, and optimization of Microsoft 365, Teams, Intune, endpoint management, and emerging technologies.
- Oversee hardware lifecycle planning, software compliance, asset governance, and technology roadmaps.
- Provide escalation support for complex technical issues affecting user productivity and business operations.
- Drive user adoption, training strategies, and service improvements across the site and enterprise.
Infrastructure, Network & Operational Technology -
- Lead site infrastructure operations, ensuring availability, performance, and reliability of critical IT and OT systems.
- Provide advanced support and oversight for servers, virtualization, networking, security, and telecommunications technologies.
Long Description
- Lead integration initiatives between manufacturing, operational technology, and enterprise systems.
- Partner with network, cybersecurity, and infrastructure teams to implement secure and scalable solutions.
- Evaluate and recommend technologies that improve operational efficiency, reliability, and security.
- Act as the primary escalation point for complex infrastructure, networking, and operational technology issues.
IT Service Management & Compliance -
- Champion ITSM best practices and drive continual service improvement initiatives.
- Monitor service performance, operational metrics, and customer satisfaction trends to improve IT effectiveness.
- Lead compliance activities related to cybersecurity, CMMC, risk management, audits, and regulatory requirements.
- Develop and maintain disaster recovery, business continuity, and operational resiliency plans.
- Ensure governance of IT assets, licensing, documentation, and support processes.
- Identify operational risks and implement mitigation strategies to improve service stability.
Long Description
Strategic Projects & Continuous Improvement -
- Lead complex infrastructure, digital transformation, manufacturing technology, and Industry 4.0 initiatives.
- Develop technology roadmaps aligned with business objectives and operational requirements.
- Drive root cause analysis, problem management, and continuous improvement programs.
- Evaluate emerging technologies, automation opportunities, and AI-enabled solutions.
- Lead cross-functional project teams and ensure successful delivery of business-critical initiatives.
- Establish standards, best practices, and operational procedures that improve service quality and efficiency.
Long Description
Leadership, Customer Service & Stakeholder Management -
- Serve as the senior IT representative and trusted advisor for site leadership.
- Provide technical leadership, mentoring, and professional development guidance to support team members.
- Influence technology decisions and align IT initiatives with business goals and strategic priorities.
- Build strong partnerships with business leaders, enterprise IT teams, vendors, and external service providers.
- Manage stakeholder expectations, communications, and executive-level reporting.
- Drive a culture of accountability, customer satisfaction, innovation, and operational excellence.
Job Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience considered.
- 5-8+ years of experience supporting enterprise IT infrastructure, end-user computing, networking, and operational technology environments.
- Extensive experience in manufacturing, industrial, or operational technology environments preferred.
- Demonstrated experience leading site-wide technology initiatives, infrastructure deployments, and continuous improvement efforts.
- Proven ability to serve as the senior technical resource and primary IT liaison for business stakeholders.
- Experience managing vendors, coordinating cross-functional teams, and driving successful project delivery.
- Experience mentoring supports analysts and contributing to technical standards, processes, and operational strategy.
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Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.