Administrator

Annual salary: up to £28,751.00

Administrator

Location: Peterborough
Contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday – Friday
Salary: Up to £28,751 per annum

About Us

Mears Group is one of the UK’s leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.

About The Role

We are looking for a motivated and organised Administrator to join our team in Peterborough. You will provide day-to-day administrative support across our Voids, Repairs and Planned Works services, helping to keep operational processes running smoothly.

A key part of the role will be managing and processing timesheets, maintaining accurate records and providing general administrative support to operational teams. You’ll work closely with supervisors, operatives and other colleagues to ensure information is recorded accurately and works can progress efficiently.

Duties:

- Process and maintain operative timesheets, ensuring information is accurate and submitted within required timescales
- Check timesheet information and resolve any missing or incorrect details with operatives and supervisors
- Provide general administrative support across Voids, Repairs and Planned Works
- Maintain accurate records, spreadsheets, databases and internal systems
- Support supervisors and operational teams with day-to-day administration and paperwork
- Assist with updating job information, work orders and completion details
- Support the coordination and monitoring of ongoing works, ensuring records are kept up to date
- Process and file relevant documentation relating to completed and ongoing works
- Respond to telephone and email queries from colleagues, residents and other stakeholders
- Liaise with operatives and supervisors to obtain outstanding information and documentation
- Assist with raising orders and processing invoices where required
- Support the preparation of reports and other operational information
- Maintain organised electronic and paper filing systems in line with company procedures
- Provide additional administrative support to the wider contract team during busy periods

Key Criteria:

- Previous experience in an administration or similar support role
- Strong attention to detail with experience maintaining accurate records and processing timesheets
- Good organisational skills with the ability to manage multiple tasks and priorities
- Confident using Microsoft Office, including Excel, Outlook and Word
- Good written and verbal communication skills
- Comfortable liaising with operatives, supervisors, residents and other stakeholders
- Ability to work effectively in a busy, fast-paced environment
- Experience within social housing, repairs, maintenance, voids or planned works would be advantageous

- A proactive and flexible approach, with the ability to work independently and as part of a team

Benefits

- Company Sick Pay
- Life Assurance (2x annual salary)
- 5% employee and 3% employer pension contribution with People pension
- 25 days annual leave plus bank holidays
- Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
- Employee Assistance Programme - free confidential support and counselling available
- Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering leave – up to two days per year to support community initiatives
- Cycle to Work Scheme
- Share save scheme
- Recognition and long service awards
- Buy up to 5 days holiday each year depending on length of service
- Learning and development opportunities
- Career progression opportunities across Mears Group
- Occupational health support
- Green car scheme with Tusker after successful probation period
- Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:
Francesca Swan ([email protected])
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.