About this role
Job Title:
Retail Merchandiser
Reports to:
Retail Manager
Department/Group:
Retail
Effective Date:
November 1, 2026
Location:
On Site and Remote Locations
Travel Required:
Yes, some
Position Type:
Non-Exempt
On Call:
No
Position Overview:
The duties of the Retail Receiving / Merchandiser are to Receive and Process goods for the Retail Departments. Receiving, tagging and transporting of goods to the Retail outlets, as directed. The Merchandiser will maintain organization and ensure product is restocked in its proper locations as directed. Plan and manages the incoming product for the Retail Shops. Insure stores are stocked with products and displays them accordingly for customers. They will track inventory levels, report any issues or shortages to management and clean up unwanted items from the shelves. Other Duties include, but not limited to. Placing orders, Merchandising, Inventory, product labeling and distribution. Supporting the Retail team when needed. Organization of back stock rooms, setting up displays, and monitoring industry price changes and promotional signs. Majority of time will be spent Inputting new items, tagging and distributing.
Job Duties:
- Maintain complete knowledge of:
- Daily house count, VIPs, arrivals, departments.
- Scheduled group activities and locations within the hotel.
- Proper use of respective tools, equipment and supplies in the job function.
- Complete opening duties as assigned, following department/accounting procedures.
- Organize and clean shop during shift as set forth in departmental standards removing all trash, cleaning/dusting work area and folding and refolding all retail items.
- Display merchandise in a neat, eye appealing manner to increase sales.
- Stock and restock items during your entire shift.
- Acknowledge guests however busy; promote positive guest relations.
- Sell items to guests and be able to answer guests' question about items.
- Follow through with all guest requests as specified in hotel standards.
- Monitor all guest activity in assigned work area; be alert to any signs of trouble. Notify Security at once.
- Answer telephone within 3 rings with correct salutations and telephone etiquette.
- Tag and distribute product as directed
- Display set up and break down
- Assist Retail Attendants when needed
- Maintain shelves and Storage areas
- Ensure that shops shelves are stocked with the right types and quantities of products
- Display, arrange, price and rotate products in store
- Maintain and Monitor product for expiration, visual appearance and price changes
- Order specified items when stock is low
- Ability to understand guest inquiries and provide responses.
- Ability to prioritize, organize and follow up.
- Ability to focus on details and resolve numerical problems.
- Ability to multi-task in a high paced environment
- Ability to work well under pressure within any given period of time.
- Ability to focus attention on details.
- Ability to maintain confidentiality of all guests and hotel information.
- Ability to remain stationary at assigned post for extended periods of time.
- Ability to work cohesively with other departments and co-workers as part of a team
- Ability to work with outside Vendors to maintain a professional relationship and good business standing
Working Conditions and Assignments:
This position is in a restaurant setting and in various settings on the property. The position requires long periods of standing as well as bending, twisting, kneeling pushing, pulling, and a moderate degree of physical exertion while transporting equipment or supplies which will be approximately 50 lbs.
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This position will require an active driver license in order to be able to safely drive a golf cart and may have frequent exposure to outside weather conditions throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The Gasparilla Inn is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The Gasparilla Inn is fortunate enough to offer our employees a Drug Free Workplace
By signing below, I have reviewed and received a copy of this job description. I understand all the items on this job description and I acknowledge that I am responsible for fulfilling the requirements, qualifications and duties of this position.
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Qualifications
Qualifications and Requirements:
Required:
- High School Diploma or GED
- Must be 18 or older
- Minimum 3 years High End Retail Experience
Preferred:
- Experience in a resort, club, or hospitality environment.