SmartCare EHR Analyst

At MHMR Concho Valley, our mission is “Working together to help people help themselves.”

If you are serious about making a difference, we guarantee you’ll love being a part of the MHMR Concho Valley.

Job Title: SmartCare EHR Analyst
Organization: MHMR Concho Valley (MHMRCV)
Location: San Angelo, TX
Salary Range: $45,000 – $50,000 annually

Job Summary

The SmartCare EHR Analyst facilitates the maintenance, support, and optimization of the SmartCare Electronic Health Record (EHR) and integrated systems. This position ensures provider staff effectively utilize the system, serves as a key liaison with the EHR vendor, and works collaboratively with Operations, Finance, IT, and Quality Management teams.

Essential Job Duties

- Functions as the primary point of contact and support for issues and requests relating to SmartCare EHR, including troubleshooting and closing help desk tickets.

- Coordinates and facilitates ongoing training of new and existing staff on the EHR system.

- Assists users in determining the most effective ways to use computer tools to solve operational needs.

- Reviews and communicates EHR updates, including enhancements, bug fixes, test changes, and scheduled outages.

- Maintains user permissions, establishes rights and privileges of user roles, and oversees onboarding/offboarding system access.

- Manages electronic reporting required through Local, State, or Federal contracts (such as CARE, CMBHS, and encounter data setups).

- Extracts data, writes queries (SQL), and generates reports or dashboards to assist center staff with data analytics.

- Collaborates with clinical and financial departments to help build, update, and maintain behavioral health charge codes within the Charge Description Master (CDM).

Education & Experience Requirements

- Education: Bachelor’s degree in a relevant field or equivalent work experience.

- License: Valid Texas driver’s license and must be insurable on the Center's insurance.

- Experience:

Proven experience in clinical workflows using healthcare IT systems.

- Knowledge of Electronic Health Records (EHR) systems (SmartCare preferred).

- Comprehension of CPT/HCPCS coding and medical billing/pricing/denials.

- Basic understanding or experience writing queries in SQL or using Power BI is a plus.

- Prior experience in behavioral health or community mental health settings is preferred.

Benefits

We offer a competitive salary and comprehensive benefits package including center-paid medical and dental insurance, life insurance, retirement and 457 plans, other voluntary benefits, paid vacation, employee choice days, sick time off, and paid holidays.

Full benefit details can be viewed online: MHMRCV Employee Benefits Sheet.

Application Procedures

All applicants applying for positions at MHMR Services for the Concho Valley must complete our Center’s online application form to be considered for any position. Resumes will be accepted, but they will not take the place of MHMR Services for the Concho Valley’s application form.

Closing Date: Open until filled.
For questions, please email Jobs@ mhmrcv.org .

Disclaimers

Convictions related to any sexual assault, aggravated assault, drug-related offense, murder, theft, battery, or any other crime involving personal injury; injury to a child, elderly individual, disabled individual, or threat to another person; abandoning or endangering a child; and aiding suicide, may make you ineligible for employment in positions in direct contact with consumers of MHMR Services for the Concho Valley. The names of all prospective employees are cleared through the Texas Department of Public Safety to determine the existence of such records. Falsification of the application for employment is grounds for dismissal. Ask the personnel office for further information. For insurance purposes, driving records will be checked on all employees that are required to drive as stated in their position description. If an employee is determined to be uninsurable, employment may be dismissed.

MHMR Concho Valley is a trauma-informed organization dedicated to creating and maintaining a safe, calm, and secure environment with supportive care, a system-wide understanding of trauma prevalence and impact, recovery and trauma-specific services, and recovery-focused, consumer-driven services that applies to all staff, volunteers, contracted providers, and community partners. MHMR Concho Valley has made an implicit commitment to prevent and reduce suicide deaths among individuals served by the Center through applying the elements of safer suicide care outlined in the Zero Suicide Framework (lead, train, identify, engage, treat, transition, improve).

EQUAL OPPORTUNITY EMPLOYER