Messaging Specialist-Intermediate

Overview

Messaging Specialist-Intermediate

Remote

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

At Cyberstar, we aim to analyze and boost human and business performance through the implementation of business process redesign and information technology (IT) modernization to include data analytics and cloud computing.

We offer an alternate solution to improving the quality and effectiveness of business operations. In an ever-changing economy, Cyberstar helps companies better read and understand their market data through the synchronization of process innovation, human dynamics, analysis, and the integration of data technology capabilities, to ensure functional optimization in their business.

The Messaging Specialist - Intermediate provides technical expertise for the analysis, administration, and improvement of enterprise messaging services, including Microsoft 365 Exchange Online (GCC), mobile device management, and associated messaging systems. The position evaluates messaging requirements, recommends system enhancements and upgrades, develops approaches for system changes and migrations, resolves complex technical issues, and provides messaging expertise for enterprise projects.

Responsibilities

- Evaluate enterprise messaging architecture and requirements and recommend enhancements, upgrades, and configuration changes. Develop technical recommendations, cost-benefit analyses, and project planning inputs for messaging improvements.

- Analyze messaging performance, failures, and recurring technical issues and recommend solutions to improve system reliability and operational performance.

- Develop technical approaches for messaging system updates and migrations, including maintenance, conversion, processes, and procedures.

- Provide messaging technical expertise for OIT projects and environmental or application changes, assessing impacts and recommending appropriate technical approaches.

- Develop and improve messaging procedures and process flows to support effective and consistent operations.

- Administer enterprise messaging services, including Microsoft 365 Exchange Online (GCC), mailbox accounts, calendaring, message tracking, storage utilization, and associated services.

- Analyze and resolve messaging issues and determine appropriate resolution or escalation for Tier I and Tier II problems that cannot be resolved by other support personnel.

- Monitor enterprise messaging operations for failures affecting mail, calendaring, message tracking, and related services using administrative tools such as Exchange Admin Center.

- Administer and support mobile device management services, including accounts, registration, security, email, applications, documents, smartphones, and tablets.

- Support SMTP relay infrastructure and messaging integrations with enterprise systems and email-enabled devices.

- Develop and maintain technical documentation, procedures, process flows, user guidance, and training materials for messaging services and system changes.

- Provide technical support for messaging-related information requests, including FOIA, Inspector General, and litigation requests involving searches of the government's email records system.

- Prepare operational and technical status reporting covering completed work, outstanding activities, technical concerns, and recommendations for improving performance or preventing recurring issues.

- Other duties as assigned.

Qualifications

- Associate’s degree, MCSE in Exchange, or equivalent combination of education and experience.

- 2+ years of technical experience supporting or managing enterprise email systems.

- Ability to obtain Public Trust

- Successfully pass background and drug screening

Preferred Qualifications:

- Experience supporting mobile device management solutions, such as MaaS360 or similar platforms.

- Experience supporting email account administration, end-user messaging support, and issue resolution.

- Experience supporting Microsoft 365 Exchange Online (GCC) or other enterprise Microsoft messaging environments.

- Experience supporting mobile computing devices in a managed enterprise environment.

- Familiarity with ticketing systems, escalation procedures, and customer support processes.

- Experience supporting messaging migrations, platform updates, or mobile device initiatives.

- Familiarity with email archiving, records searches, or enterprise messaging compliance support.

- Relevant Microsoft, Exchange, mobile device management, or messaging certifications are preferred.

- Ability to obtain and maintain required government suitability or clearance,.

Knowledge, Skills and Abilities:

- Ability to support technical documentation, reporting, and user support activities.

- Ability to support technical projects, implementation efforts, testing, and related documentation.

- Strong written and verbal communication skills.

- Knowledge of enterprise messaging support and email administration practices.

- Knowledge of Microsoft messaging environments and mobile device support concepts.

- Knowledge of mailbox administration, messaging troubleshooting, and user support processes.

- Skill in resolving messaging and mobile device issues in an enterprise environment.

- Skill in preparing user instructions, reports, and operational documentation.

- Ability to support multiple operational and project-based tasks.

- Ability to communicate effectively with users, technical staff, and management.

- Must have working knowledge of Microsoft office software applications (MSWord, Excel, Access, PowerPoint), and Outlook.

- Ability to travel

- Expert levels of interpersonal skills are sufficient to communicate effectively, convince, influence, advice, and respond to questions from leadership, including senior decision makers.

- Must have excellent written and oral communication skills.

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#Cyberstar, LLC

## Teleworking Permitted?
Yes

## Teleworking Details
Remote

## Estimated Salary/Wage
USD $100,000.00/Yr. Up to USD $115,000.00/Yr.