Laundry Supervisor - Caribe Royale Orlando Hotel

Scope of position

The Laundry Supervisor is responsible for overseeing the daily operations of the hotels laundry department, ensuring the efficient processing, cleanliness, quality, and timely availability of linens, towels, uniforms, and other laundered items. This position leads and supports the laundry team, maintains department standards, monitors equipment and supplies, and ensures compliance with hotel safety and sanitation procedures.

Position Requirements

- Professional demeanor appropriate for a resort environment.

- Effective at listening to, understanding, and clarifying concerns and issues raised by team members and hotel guests.

- Knowledge of proper chemical handling, cleaning techniques and use of equipment/ machinery.

- Previous housekeeping experience in a large hotel environment preferred.

- Ability to operate a motor vehicle.

Responsibilities

- Supervise, train, schedule, and support laundry department team members to ensure efficient daily operations.

- Oversee the collection, sorting, washing, drying, folding, pressing, and distribution of hotel linens, towels, uniforms, and other laundry items.

- Ensure all laundered items meet established cleanliness, quality, and presentation standards.

- Monitor daily laundry volume and prioritize workloads based on hotel occupancy and operational needs.

- Inspect linens and other items for stains, damage, excessive wear, or quality concerns and remove items that do not meet standards.

- Maintain appropriate par levels of clean linens and communicate shortages or operational concerns to Housekeeping leadership.

- Operate and monitor commercial laundry equipment safely and efficiently, including washers, dryers, presses, folders, and related equipment.

- Perform routine inspections of laundry equipment and report maintenance or repair needs promptly.

- Ensure proper use and storage of laundry chemicals and supplies in accordance with manufacturer instructions and safety standards.

- Maintain a clean, organized, and sanitary laundry facility at all times.

- Ensure compliance with hotel policies, OSHA requirements, safety procedures, and applicable health and sanitation standards.

- Maintain accurate records related to laundry production, inventory, equipment issues, and other departmental activities.

- Communicate effectively with Housekeeping, Rooms Division, Maintenance, and other departments regarding linen needs and operational priorities.

- Promote teamwork, accountability, and a positive work environment.

- Perform any other reasonable duties as required by management.

Education

- High school diploma.

Skills and Abilities

- Ability to communicate in the English language (Second language is a plus).

- Ability to perform assigned duties with attention to detail, speed, and accuracy.

- Ability to work flexible schedules including holidays and weekends.

- Able to perform multiple tasks.

Physical Requirements

- Must be able to work in a fast-paced environment.

- Must be physically fit to lift, pull, and push items up to 50 pounds.

- Also requires standing/walking/reaching and bending throughout shift (up to 8 hours).