About this role
POSITION SUMMARY
The Referral Specialist will be in charge of outgoing and incoming referrals from physicians offices, specialist and hospitals. Provide professional medical services to patients in a clinic setting under the direction of a licensed physician or advanced nurse practitioner.
ESSENTIAL RESPONSIBILITES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answering calls from referral sources and collecting patient referral information, initiating outbound calls to obtain necessary information and verify data
- Follow up with all referrals made to other providers offices, hospitals or specialists
- Prepares confidential and non-confidential correspondence in a professional style and format.
- Inputs data and documentation into EHR.
- Maintains effective filing system and files necessary information in a timely manner.
- Assists direct care staff in scheduling clients and coordinating services.
- Responsible for computerized and manual reporting.
- Records client sensitive information by approved methods.
- Monitors clients, following protocol as outlined in the standards of care needed.
- Maintaining referral records to ensure a continuous workflow.
- Assist nursing/administrative staff as needed
- Assists medical and nursing staff with all procedures and follows directives
- Screens clients on clinic days, obtaining weight, vital signs and history
- Draws labs, do UAs, check blood sugars
- Logs and reports lab results
- Reviews and reports panic labs to medical supervisor as received
- Screens medical related phone calls, assessing client needs
- Administers vaccinations, TB tests, and injections as ordered
- Prepares and administers medications as ordered by physician or advanced nurse practitioner
- Tracks clients TB testing and vaccinations for compliance to agency protocol
- Updates and documents accurately in client charts
- Communicates with case managers and other staff to ensure quality client care
- Calls in prescriptions and refills to pharmacy
- Performs patient follows ups and makes referrals as needed
- Follows agency protocol when handling biohazardous and infectious materials
- Orders supplies for clinic as needed
- Prepares confidential and non-confidential correspondence in a professional style and format
- Conducts community presentations as necessary with supervisor approval
- Attends all staff meetings and trainings as assigned by supervisor.
- Serves as an advocate for the clients at all times, avoids derogatory and/or inappropriate remarks
- Conducts self in a manner consistent with professional standards.
- Prepares monthly reports in a timely manner as requested by supervisor.
- Prepares time reports and mileage accurately and on time.
- Reports any emerging trends or unusual situations to supervisor.
- Complies with all HIPAA requirements
- Conducts self in a manner consistent with professional standards.
- Adheres to all Agency policy
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Good multi-tasking ability.
- Good written and oral communication skills.
- General PC background.
- Able to schedule work activities according to priority.
- Ability to complete documentation in legible and professional manner
- Medical terminology- spelling, terms and hospital-approved abbreviations knowledge
- Clinical diagnostic pathways including common tests, procedures, and medical work knowledge
- Must be able to make independent day-to-day decisions.
- Must be self-directive
Qualifications
QUALIFICATIONS:
- Requires valid Texas Drivers License, appropriate driving record and auto liability insurance that meets the minimum required by the State of Texas Statues.
- High school graduate
- Medical Assistant Certification required
- Ability to multi-task and consistently communicate in a professional manner
- Completion of a medical terminology course or one year medical terminology experience in a clinical setting
- Ability to check and respond to all correspondence, including email, phone calls or text messages in a timely manner.
- Require computer literacy.
- Mental and physical health sufficient to meet the demands of the position.