About this role
Overview
We are currently looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.
skills
Responsibilities
- Perform pre-sales engineering and provisioning tasks
- Work closely with network operations and network monitoring teams Work directly with client IT teams via email and phone to troubleshoot equipment
- Work with Tier1 suppliers to open and resolve tickets and perform testing
- Pro-actively suggest and implement system and process improvements
- Assist clients with remote troubleshooting of their SIP-based PBXs’ Go down to any level, including front line, to troubleshoot specific VoIP issues
- No roles, no escalations.
- Sometimes you support as front-line CSR. At other times you will be assisting the new install, together with the Sales Engineer overseeing the project.
- All support are being done via phone and email only, from the Fargo office.
- Technical writing to assist with blog posts and social media
- Must be able to work flexible hours on occasion.
Qualifications
- Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the job
- Understanding of QoS, Linux based packet trace tools, SIP signaling debug, or desire to learn the skill during on-the-job training
- Firewall experience or previous networking employment is a plus
- Excellent written/verbal communication
## Required Skills
Troubleshooting, Linux, Technical Support
## Years of Experience Needed
1