Receptionist

Receptionist

FLSA Status: Non-Exempt

Position Type: Full-Time

Work Location: Onsite - 101 Winners Circle, Brentwood, TN 37027

At Blankenship CPA Group, PLLC our roots are planted deeply in serving Nashville's growing business and professional community. Blankenship is a Top Ten Nashville public accounting firm of approximately 250 professionals. We serve our clients' Tax, Audit, Accounting and Consulting needs in the Nashville, Tennessee and Middle-South market through our experienced accountants in our Brentwood, Columbia, Dickson, Goodlettsville, Mt. Juliet, Murfreesboro and Nashville offices.

Position Summary

The Receptionist serves as the first point of contact for clients, visitors, and callers, creating a welcoming and professional experience that reflects the firm's commitment to exceptional client service. This role is responsible for managing front desk operations, handling administrative support functions, coordinating office logistics, and assisting team members to ensure efficient daily operations.

Key Responsibilities

Front Desk & Client Service

- Greet and assist clients, visitors, and vendors in a professional and friendly manner.

- Answer, screen, and direct incoming phone calls.

- Maintain a clean, organized, and welcoming reception area.

- Manage incoming and outgoing mail, packages, and courier services.

- Assist clients with basic inquiries and direct questions to the appropriate team members.

Administrative Support

- Schedule appointments and conference room reservations.

- Coordinate meeting logistics, including room setup and refreshments.

- Prepare, scan, copy, file, and distribute documents as needed.

- Maintain office supplies inventory and place orders when necessary.

Firm Operations Support

- Assist with tax season administrative projects and client correspondence.

- Support document collection, organization, and routing processes.

- Coordinate office events, lunches, and team meetings.

- Maintain accurate records and filing systems, both electronic and physical.

- Assist leadership and administrative staff with special projects as assigned.

Technology & Records Management

- Utilize Microsoft Office Suite and practice management software to complete administrative tasks.

- Maintain confidentiality of client and firm information.

- Ensure records are accurately maintained and updated in firm systems.

Qualifications

Required

- High school diploma or equivalent.

- 2+ years of receptionist, administrative assistant, customer service, or office support experience.

- Strong verbal and written communication skills.

- Professional appearance and demeanor.

- Excellent organizational and multitasking abilities.

- Proficiency with Microsoft Outlook, Word, Excel, and Teams.

- Ability to maintain confidentiality and handle sensitive information.

Preferred

- Experience in a professional services environment, such as a CPA firm, law firm, financial services firm, or consulting organization.

- Experience with scheduling software, CRM systems, or practice management software.

- Associate degree or additional administrative training.

Competencies

- Exceptional customer service orientation

- Professionalism and discretion

- Attention to detail

- Time management and prioritization

- Dependability and initiative

- Adaptability in a fast-paced environment

- Teamwork and collaboration

Physical Requirements

- Ability to sit, stand, and move throughout the office as needed.

- Ability to occasionally lift up to 25 pounds (office supplies, packages, etc.).

Blankenship CPA Group offers an excellent compensation & benefits package and more including:

- Medical

- Dental

- Vision

- Life

- Disability - Short & Long Term

- 401(k) plan with company match

- Paid Time Off (PTO)

- Professional training

- License reimbursements

- Bonus opportunities

- Growth opportunities

- Flexible work schedules

- People First culture

Position Type: Full-Time
Work Location: Onsite