About this role
As an FX Application Support Analyst, you will keep Citi's business-critical foreign exchange trading platform running for trading desks and operations teams around the world. You will join the FX Application Support team, which provides technical and business support for Citi's Forex trading business across G10 FX and FX Derivative products, spanning eTrading, Sales & eCommerce, trade processing, and risk and derivatives. Working alongside colleagues in New York, Irving, Mississauga, Belfast, London, Sydney, Singapore, Chennai, Pune and Bahrain, you will help deliver round-the-clock coverage for a platform that sits at the heart of a global markets business.
Responsibilities
- Provide hands-on support for Citi's business-critical FX trading platform, keeping pricing, trade execution and risk systems running for trading desks and operations teams.
- Troubleshoot issues across the full FX trade lifecycle, including position matching, client connectivity, trade execution, settlement and regulatory reporting.
- Run start-of-day checks, monitor application and infrastructure performance continuously, and hand over clearly to the next region at the end of each shift.
- Provide on-site coverage during North America trading hours for business start-up and close, including rotational weekend coverage for release cycles and disaster recovery testing.
- Escalate issues to the right technology and business teams and resolve them within agreed service level agreements.
- Log production issues and maintain technical support documentation to speed up resolution and knowledge sharing across the team.
- Act as the point of contact between traders, internal technology teams and vendors, and support application releases from development through testing into production, including post-release checks after deployments and infrastructure updates.
- Own support project work that improves platform stability, efficiency and effectiveness, partnering with development teams to prioritize fixes and tooling needs.
Required Qualifications & Skills
- Working knowledge of Oracle SQL or Sybase, with the ability to build ad hoc queries to investigate and resolve issues.
- Working knowledge of UNIX (Solaris or Linux), including shell scripting and system navigation.
- A track record of hands-on application support experience within a global markets business.
- Exposure to cloud technologies, DevOps practices and CI/CD tools, with an interest in applying AI to support work.
- Strong analytical skills and close attention to detail.
- Clear communication and interpersonal skills, with a positive, proactive approach to learning.
- Ability to stay focused and deliver under pressure and tight time constraints.
Beneficial Skills & Qualifications
- 5 years+ experience with monitoring and observability tools such as ITRS, Grafana or Splunk.
- Familiarity with job scheduling tools such as Autosys.
- Experience logging and tracking issues using tools such as ServiceNow.
- Knowledge of problem management tools and practices.
- Good all-round PC skills, including Windows, networks and general hardware.
What We Offer
Joining Citi's FX Application Support team puts you at the center of a global markets business, working on a platform that trading desks rely on every day.
- Work in a hybrid model with 3 days in the office and 2 days working remotely.
- Collaborate daily with colleagues across major financial centers including New York, London, Singapore and Chennai.
- Build deep technical and business knowledge of FX trading systems through hands-on ownership of support and release work.
- Access ongoing learning and development opportunities to grow your technical and analytical skills.
- Benefit from wellbeing and financial wellbeing programs designed to support your life inside and outside work.
Apply now to help keep Citi's global FX trading business running around the clock.
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## Job Family Group:
Technology
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## Job Family:
Applications Support
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## Time Type:
Full time
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## Primary Location Full Time Salary Range:
$94,300.00 - $141,500.00
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## Most Relevant Skills
Please see the requirements listed above.
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## Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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This job opening is for an existing job vacancy.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.