About this role
The Strategic Account Manager is responsible for building, maintaining, and nurturing strong business relationships with select Demand customers to maximize IAA’s revenue and customer experience scores. The Strategic Account Manager will communicate regularly with designated customers and discuss performance, resolve customer queries, and identify opportunities to increase customer engagement with IAA. The Strategic Account Manager will work closely with the Inside Sales team, Operations, and Buyer Services to assist with customer service. This role reports to the Manager of Account Management.
- 2+ years of Sales or Account Management experience
- 2+ years of experience in the automotive industry
- BI portal experience is an asset
- Great oral and written communication skills
- Exhibits great collaboration skills, with a willingness to work with cross-functional teams
- Capable of making decisions when customer problems and/or opportunities arise
- Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards
- Understands IAA’s Customer Care Values and practices them daily
- Capable of meeting and/or exceeding growth and retention goals
- Proficient in Microsoft suite of products
- Willing to travel 10%